Facilities Services

Facilities Services, Sherman Building, 523 Plains Road, Kingston, RI 02881

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FAQ

  1. How do I submit a service request to Facilities?
  2. Who do I call about Pest Control?
  3. How do I obtain a key or a lock change?
  4. Who maintains the temperature in my building?
  5. Who do I call when there is a maintenance emergency?
  6. How do I obtain a sign for an Office/Room/Building?
  7. What is the difference between ‘Maintenance’ and ‘Chargeable’ work?
  8. What is the expected turnaround time for service requests?
  9. Who do I call about snow and/or ice removal?
  10. Whom do I call with questions regarding status of work orders, estimates, job scheduling, billing, etc?
  11. Who cleans my office and/or classroom, and when do they clean it?
  12. Who should I contact concerning recycling on campus?
  13. Can I have an event on the Quadrangle?
  14. May I go off campus to contract for services such as alterations?
  15. Where do I report a broken parking gate?
  16. Can I plant flowers, bushes or trees outside of my building, or remove overgrown plantings?

Q: How do I submit a service request to Facilities?

A: Our Utilities office plans, coordinates and monitors the University’s utility systems.

 

Q: Who do I call about Pest Control?

A: Call a work order into the Control Center at 4-4060 or 4-2480.

 

Q: How do I obtain a key or a lock change?

A: Door lock and key services are provided through the Access Control shop within our Maintenance department. Call a work order into the Control Center at 4-4060 or 4-2480. Please note that keys are a chargeable item for faculty, staff and administrators and require a college requisition. Most colleges and/or departments have a blanket with us; contact your Business Manager or Department Chair to inquire.

 

Q: Who maintains the temperature in my building?

Temperature control is provided through the HVAC shop within our Maintenance department. Most adjustments are made remotely from Building Automation computers located in the Sherman Building. When remote adjustments or corrections are not possible, staff provides the needed service at the specific location of the abnormal temperature. To report a temperature problem, call our Control Center at 4-4060.

 

Q: Who do I call when there is a maintenance emergency?

Maintenance emergencies during normal working hours (M-F, 7:30 a.m. to 4:30 p.m.) are handled through our Control Center at 4-4060. Emergencies that occur during evenings, weekends, or holidays must be reported to the University Police Department at 4-2121. The Police Department will contact the appropriate staff to respond.

 

Q: How do I obtain a sign for an Office/Room/Building?

A: Office and desk signs are provided through W.B. Mason and are ordered and paid for by your department. The Asst. Director of Landscape & Grounds (4-5515) manages exterior signage. Exterior signs are chargeable and must comply with the University’s Master Plan for Campus Signage.

 

Q: What is the difference between ‘Maintenance’ and ‘Chargeable’ work?

A: Routine maintenance service is provided to most campus buildings at no cost to the building users. Examples of routine maintenance are changing light bulbs, repairing dripping faucets, or changing air filters on heating/air conditioning systems. Examples of chargeable or non-routine work are installing an additional electrical outlet, re-keying an office door, or specialized cleaning. Visit our website to view the Available Services list in detail.

 

Q: What is the expected turnaround time for service requests?

A: Turnaround time for service requests can vary widely depending upon the nature of the request and the current workload within the responsible Facilities Services department. Emergency requests such as an overflowing toilet or a problem that could affect the safety or health of building occupants are handled the same day they are reported. Routine requests may take several days or weeks and are prioritized on a first-in, first-out basis and degree of urgency.

 

Q: Who do I call about snow and/or ice removal?

A: Facilities Services Landscape & Grounds personnel handle campus snow removal. Efforts to remove snow and ice begin (day or night) as frozen precipitation begins to fall on campus. To request snow/ice removal or to report an especially hazardous location on campus, contact the Control Center at 4-4060 or 4-2480 during daytime hours or the URI Police at 4-2121 at night or on weekends.

 

Q: Whom do I call with questions regarding status of work orders, estimates, job scheduling, billing, etc?

These questions can be answered by contacting the Control Center at 4-4060 or 4-2480. The staff will research your question and call you back.

 

Q: Who cleans my office and/or classroom, and when do they clean it?

Our Custodial Services department provides cleaning. To request service; call the Control Center 4-4060 or 4-2480. Questions or concerns about custodial services should be directed to the Assistant Director at 4-2463.

 

Q: Who should I contact concerning recycling on campus?

The Recycling Coordinator is responsible for campus recycling services. Questions or concerns regarding recycling should be directed to 4-2840. Office recycling containers are emptied by Custodial Services.

 

Q: Can I have an event on the Quadrangle?

Yes – the Assistant Director of Landscape & Grounds at 4-5515 approves events on campus grounds. View the Conditions for Use of Outdoor Space, and fill out a Request Form.

 

Q: May I go off campus to contract for services such as alterations?

Facilities Services will obtain off-campus services if requested by any department. However, there are many University policies such as bargaining unit agreements as well as codes and regulations, that must be adhered to such as: work must be competitively bid; contractors must pay prevailing wages and have adequate insurance, etc. Please contact the Assistant Director of Maintenance & Repair at 4-2423 for more information.

 

Q: Where do I report a broken parking gate?

Call Parking Services at 4-9281.

 

Q: Can I plant flowers, bushes or trees outside of my building, or remove overgrown plantings?

Contact the Assistant Director of Landscape & Grounds at 4-5515 for guidance and permission.

Facility news

Get.Facilities, our new computerized maintenance management system for work orders.

Environmental Impact overview of the positive environmental effect we are having on the campus (PowerPoint).

Notes

There are many services we provide. View our Available Services list.

Find any building on campus using the Interactive Campus Map.

Do you have a work request? Visit the Facilities Services Control Center to submit a request for any Facilities Services department. Or, simply call 4-4060.

Read about URI's Storm Water Waste Management Program Plan (SWMPP) and the RI DEM Office of Water Resources Annual Report for URI.

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