HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
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Spring 2014 Hours

Monday - Thursday 8am - 9pm Friday 8 am - 5 pm Saturday 10 am - 4 pm Sunday 1 pm - 6 pm Manual password changes Monday-Friday 8am-5pm ONLY.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
E-mail: helpdesk@uri.edu
AIM: URIComputing

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

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HelpDesk Home

The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.  For a full list of our services, you may view our service catalog

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Recent News


Wireless Testing

Wireless Testing

Date: Friday 8/22/14 Time: 6am-7am Networking will be testing the wireless network.  If you have any questions or problems please contact the Help Desk 401-874-4357 option 1.

Sakai maintenance and restart

Sakai maintenance and restart

Sakai maintenance and restart Thursday, August 14, 2014 Sakai will be unavailable from 7 am to 8 am

New Wireless System at URI

New Wireless System at URI

All new users will be directed to the new XpressConnect download page. Depending on the device instructions will vary, but the page gives step-by-step instructions for each device  Existing users: Stay connected to URI_Secure. Go to the website wifi.uri.edu > select role (student/staff, guest, lab) > enter LDAP credentials > begin download and connect. Macs need to […]

Help Desk Closed Monday, August 11, 2014

Help Desk Closed Monday, August 11, 2014

The Help Desk will be closed Monday, August 11, 2014 due to the Rhode Island holiday.  We will reopen Tuesday, August 12 at 8am EDT.  If you have any questions or concerns, please contact the Help Desk (401)874-4357 option 1.

Exchange Sending Email

Exchange Sending Email

There was an issue sending email with ds.uri.edu accounts (Exchange) on August 4, 2014.  The issue should be resolved.  If you are still having problems or have any questions please contact the Help Desk (401)-874-4357 option 1.

Sakai Reboot

Sakai Reboot

Sakai was rebooted at 1:30pm to resolve login issues.  If you are still experiencing difficulties please contact the Help Desk (874-4357 option 1). Sakai Emergency Shutdown today, August 4, from 1:30 to 2:00 pm

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MAINTENANCE NOTIFICATION

MAINTENANCE NOTIFICATION

MAINTENANCE NOTIFICATION DESCRIPTION OF WORK TO BE PERFORMED: Installing hardware and performing system updates DATES:  Wednesday, August 6th TIME OF MAINTENANCE: 6am – 8am Please contact the Help Desk if you are still experiencing difficulties. 401-874-4357 option 1.

MAINTENANCE NOTIFICATION

MAINTENANCE NOTIFICATION

DESCRIPTION OF WORK TO BE PERFORMED: Maintenance on the mail.uri.edu mail server. DATE: Thursday, July 31, 2014 TIME and DURATION OF MAINTENANCE: Faculty and staff email (mail.uri.edu) will be unavailable from 6:30am – 7:30am. Please contact the Help Desk 874-4357 if you have any questions or difficulties.

MAINTENANCE NOTIFICATION

MAINTENANCE NOTIFICATION

Networking will be removing unused network connections in Tyler Data Center. DATE: 7/29/2014 TIME and DURATION OF MAINTENANCE:  6am – 7am If you are experiencing any problems, please contact the Help Desk 874-4357 option 1.

OIS-WebServers and OIS-TOPSNT

OIS-WebServers and OIS-TOPSNT

We will be moving OIS-WebServers and OIS-TOPSNT behind new firewalls. 7/25/2014   6am – 7am All network users in OIS-WebServers and OIS-TOPSNT may experience network connectivity issues during maintenance.

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