HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
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Spring 2015 Hours

Monday - Thursday 8am - 9pm
Friday 8 am - 5 pm
Saturday 10 am - 4 pm
Sunday 1 pm - 6 pm

Password Change Hours:
Monday - Thursday 8am - 6pm
Friday 8 am - 5 pm
Saturday 10 am - 4 pm
Sunday 12 pm - 6 pm

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
General URI Help: 401-874-1000
E-mail: helpdesk@uri.edu
AIM: URIComputing

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

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HelpDesk Home

The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.  For a full list of our services, you may view our service catalog

Stay Informed!

Technews@listserv.uri.edu is the ITS listserv used to communicate Network, eCampus, Sakai, and other ITS service outages.

To subscribe, send an email message without a subject line to listserv@listserv.uri.edu with the message:

SUBscribe TECHNEWS “your name”

For example, John Doe would send the following email message to listserv@listserv.uri.edu

SUBscribe TECHNEWS John Doe

You will receive a confirmation email that you have been subscribed to the list Technews.

For additional information on how to handle your listserv subscriptions, please visit:

http://web.uri.edu/its/files/handout.no_.46.pdf

Click  here for information on the new Google Apps for Education for Staff and Faculty, which includes the new Google email account:   http://web.uri.edu/urigoogle/

Google+

(NOTE: Students are already using Google Apps for Education.)

 

Recent News


Spring Break Hours

Spring Break Hours

Here are the hours for the Help Desk starting March 14th. Saturday March 14 Closed Sunday March 15 Closed Monday, March 16 – Friday, March 20: 8am – 5pm We start our regular schedule Saturday, March 21 Sunday 12-6pm Monday – Thursday 8am – 9pm Friday 8am – 5pm Saturday 10am-4pm Thank you

Sakai

Sakai

There was an issue logging on to Sakai. Access to Sakai was restored as of 12:15 PM EST. It looks like access to Sakai has been lost again (12:45pm). We appreciate your patience. If you are still experiencing difficulties, please contact the Help Desk 401-874-4357 option 1.

Maintenance update

Maintenance update

Install Microsoft Security Updates & Restart Domain Controllers. Wednesday, February 18, 2015 6:00 AM -6:30 AM  

Sakai Maintenance

Sakai Maintenance

Sakai shutdown and restart, Thursday February 5th, 7-8AM

Monday, February 2 Help Desk Hours

Monday, February 2 Help Desk Hours

The Help Desk will be available by phone (410)874-4357 option 1 on Monday, February 2nd from 8am-4pm. Our main office in Kingston will open at 4pm.

Help Desk Hours

Help Desk Hours

The Help Desk will be open until 4pm today January 26th.  We will be available by phone tonight from 4-9pm.  We will also be available by phone from 8am-9pm on Tuesday, January 27th. Thank you.

URI Domain Maintenance

URI Domain Maintenance

Installing Microsoft Security Updates & Restarting Domain Controllers. Wednesday, January 28, 2015,   6:00 AM All Domain Users will be affected. Less than 20 minutes downtime is expected.

Production Oracle security maintenance.

Production Oracle security maintenance.

Sunday, January 18, 2015 , 10:00am – 1:00pm Affected system: Production Peoplesoft (SA, HCM, FS), Sakai, Housing, Nolij, AdAstra, NetFM, Compco, Remedy, and Alumni.

Going Google!

Going Google!

On January 6th, URI is going live on Google Apps for Education (Google Apps). (Note: URI Students are already on Google Apps for Education.) A Few Basics…      Your Google Apps email address will consist of your e-Campus ID followed by @uri.edu (ecampusid@uri.edu). If you are on Zimbra using an alias email address and […]

Winter Break Hours

Winter Break Hours

Help Desk Winter Break Hours Saturday, December 20 closed Sunday, December 21 Closed Monday, December 22 & Tuesday, December 23  8am-5pm Wednesday, December 24 8am-12pm Thursday, December 25 closed Friday, December 26 8am-5pm Saturday/Sunday Closed Monday, December 29 8am-5p Tuesday, December 30 8am-5pm Wednesday, December 31 8am-5pm Thursday, January 1 closed Friday, January 2 8am-5pm […]

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