HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
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Fall 2014 Hours

Monday - Thursday 8am - 9pm
Friday 8 am - 5 pm
Saturday 10 am - 4 pm
Sunday 1 pm - 6 pm

Password Change Hours:
Monday - Thursday 8am - 6pm
Friday 8 am - 5 pm
Saturday 10 am - 4 pm
Sunday 12 pm - 6 pm

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
General URI Help: 401-874-1000
E-mail: helpdesk@uri.edu
AIM: URIComputing

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

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HelpDesk Home

The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.  For a full list of our services, you may view our service catalog

Stay Informed!

Technews@listserv.uri.edu is the ITS listserv used to communicate Network, eCampus, Sakai, and other ITS service outages.

To subscribe, send an email message without a subject line to listserv@listserv.uri.edu with the message:

SUBscribe TECHNEWS “your name”

For example, John Doe would send the following email message to listserv@listserv.uri.edu

SUBscribe TECHNEWS John Doe

You will receive a confirmation email that you have been subscribed to the list Technews.

For additional information on how to handle your listserv subscriptions, please visit:

http://web.uri.edu/its/files/handout.no_.46.pdf

 

Recent News


Maintenance, Domain Controllers

Maintenance, Domain Controllers

Security updates will be applied to all URI Domain controllers on Monday, Nov. 24th, at 6:0  AM All Domain services will be unavailable for about 1/5 hour.    

eCampus maintenence

eCampus maintenence

DATES: Tuesday November 18th TIME OF MAINTENANCE: 6am – 7 am Installing security patches, all eCampus resources will be unavailable.    

Sakai

Sakai

Sakai is currently unavailable.  Our Sakai support staff has been notified. UPDATE: 11:20 am: Sakai is available. We apologize for any inconvenience this might have caused.

Network Maintenance, NBC, Alton Jones, CCE

Network Maintenance, NBC, Alton Jones, CCE

11/6/2014   6:00am – 7:00am We will be updating routing for VoIP and video to NBC, CCE, and Alton Jones. Users at NBC, CCE, and Alton Jones may experience network instability including VoIP.

November 4th Election Day

November 4th Election Day

The Help Desk will be open 8am-9pm.  We will not be able to do password changes because there will be no full time staff on.  Staff members will be back Wednesday, November 4th at 8am.  Thank you.

Unscheduled outage, eCampus

Unscheduled outage, eCampus

eCampus is down. campus wide, as of 12:00 Oct 29. This is an unscheduled outage, and we currently have no information on when it should be back up.  

Network Maintenance

Network Maintenance

Thursday, 10/23/2014        6am – 7am We will be applying security updates to firewalls. All firewalled networks (VMware, Subnet 3, UCS-TOPSNT, Health Services, Computer Science, Alumni Center, …) may experience connectivity issues during maintenance.

Emergency Alert: System Test, 10/28

Emergency Alert: System Test, 10/28

This message is sent on behalf of the Office of Emergency Management, Department of Public Safety October 21, 2014 Be prepared The University will conduct a test of its Emergency Alert System on Tuesday, Oct. 28 at 12 p.m., as part of continuing efforts to improve our emergency notification system. For this test, all faculty, […]

Maintance on URI Webserver

Maintance on URI Webserver

MAINTENANCE NOTIFICATION DESCRIPTION OF WORK TO BE PERFORMED: security updates on URI webserver DATES:  Wednesday 10/15/14 TIME OF MAINTENANCE:  6am-7am AFFECTED USERS/SERVICES: www.uri.edu web pages will be unavailable. web.uri.edu web pages will be accessible. WHO IS NOTIFIED IF SUSPECTED PROBLEM? Help Desk at 4-4357  

Planned eCampus Outage

Planned eCampus Outage

e-Campus system scheduled to be updated during the Columbus day weekend TIME OF MAINTENANCE: 10/10/2014 at 4:00 PM until 10/14/2014 at 8:00 AM

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