HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
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Summer 2015 Hours

Monday - Friday 8am -5 pm

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
General URI Help: 401-874-1000
E-mail: helpdesk@uri.edu
AIM: URIComputing

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

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HelpDesk Home

The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.  For a full list of our services, you may view our service catalog

Stay Informed!

Technews@listserv.uri.edu is the ITS listserv used to communicate Network, eCampus, Sakai, and other ITS service outages.

To subscribe, send an email message without a subject line to listserv@listserv.uri.edu with the message:

SUBscribe TECHNEWS “your name”

For example, John Doe would send the following email message to listserv@listserv.uri.edu

SUBscribe TECHNEWS John Doe

You will receive a confirmation email that you have been subscribed to the list Technews.

For additional information on how to handle your listserv subscriptions, please visit:

http://web.uri.edu/its/files/handout.no_.46.pdf

Click  here for information on the new Google Apps for Education for Staff and Faculty, which includes the new Google email account:   http://web.uri.edu/urigoogle/

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(NOTE: Students are already using Google Apps for Education.)

 

Recent News


Upgrading URI connection to RIFANS

Upgrading URI connection to RIFANS

7am – 7:30am 5/27/2015 Network Connectivity to RIFANS may be down for duration of the maintenance.

Monday, May 25

Monday, May 25

The Help Desk will be closed for Memorial Day on May 25, 2015.  

ecampus financials

ecampus financials

FSPROD / People Soft /Ecampus financials will be undergoing maintenance may 2nd, fro 10am to 2 PM

sakai maintenance

sakai maintenance

Sakai will be unavailable from 7 am to 8 am on may 1.

Sakai Performance Issues

Sakai Performance Issues

4/21/15 Sakai is currently experience performance issues.  The back office is aware of the problem and is working on a solution.  Thank you for your patience.

Sakai Emergency Shutdown 4/7/15

Sakai Emergency Shutdown 4/7/15

Sakai was restarted today (4/7/15) at 12:15 EDT due to performance issues.  Sakai should be up by 1pm EDT.  We apologize for any inconvenience this may have caused. If you are still having problems accessing Sakai, please contact the Help Desk.  Our number is 401-874-4357 option 1.

eCampus Maintenance

eCampus Maintenance

Student, Human Resources, Financial Administration – First Time Users Registration 4/12/2015 7 am –  12:00 PM  

MAINTENANCE NOTIFICATION

MAINTENANCE NOTIFICATION

Day: Saturday, March 21, 2015 Time: 9:00 AM – 4:00 PM EDT The following systems will be down for maintenance:  All Production Databases including Peoplesoft (SA, HCM, FS), Sakai, Housing, Nolij, AdAstra, NetFM, Compco, Remedy, Tririga, and Alumni. We apologize for the inconvenience.   Please contact the Help Desk if you are still experiencing difficulty on […]

MAINTENANCE NOTIFICATION – Domain Controllers

MAINTENANCE NOTIFICATION – Domain Controllers

Wednesday, March 18, 2015      5:30 AM All Domain Users will be affected . Less than 20 minutes downtime is expected.

Spring Break Hours

Spring Break Hours

Here are the hours for the Help Desk starting March 14th. Saturday March 14 Closed Sunday March 15 Closed Monday, March 16 – Friday, March 20: 8am – 5pm We start our regular schedule Saturday, March 21 Sunday 12-6pm Monday – Thursday 8am – 9pm Friday 8am – 5pm Saturday 10am-4pm Thank you

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