HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
Think Big, We Do.
Rhode Island Seal

Fall 2014 Hours

Monday - Thursday 8am - 9pm
Friday 8 am - 5 pm
Saturday 10 am - 4 pm
Sunday 1 pm - 6 pm

Password Change Hours:
Monday - Thursday 8am - 6pm
Friday 8 am - 5 pm
Saturday 10 am - 4 pm
Sunday 12 pm - 6 pm

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
General URI Help: 401-874-1000
E-mail: helpdesk@uri.edu
AIM: URIComputing

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

Follow us on TwitterVisit our Facebook pageAdd us to your circle!

HelpDesk Home

The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.  For a full list of our services, you may view our service catalog

Google+

Recent News


Network Maintenance

Network Maintenance

Thursday, 10/23/2014        6am – 7am We will be applying security updates to firewalls. All firewalled networks (VMware, Subnet 3, UCS-TOPSNT, Health Services, Computer Science, Alumni Center, …) may experience connectivity issues during maintenance.

Emergency Alert: System Test, 10/28

Emergency Alert: System Test, 10/28

This message is sent on behalf of the Office of Emergency Management, Department of Public Safety October 21, 2014 Be prepared The University will conduct a test of its Emergency Alert System on Tuesday, Oct. 28 at 12 p.m., as part of continuing efforts to improve our emergency notification system. For this test, all faculty, […]

Maintance on URI Webserver

Maintance on URI Webserver

MAINTENANCE NOTIFICATION DESCRIPTION OF WORK TO BE PERFORMED: security updates on URI webserver DATES:  Wednesday 10/15/14 TIME OF MAINTENANCE:  6am-7am AFFECTED USERS/SERVICES: www.uri.edu web pages will be unavailable. web.uri.edu web pages will be accessible. WHO IS NOTIFIED IF SUSPECTED PROBLEM? Help Desk at 4-4357  

Planned eCampus Outage

Planned eCampus Outage

e-Campus system scheduled to be updated during the Columbus day weekend TIME OF MAINTENANCE: 10/10/2014 at 4:00 PM until 10/14/2014 at 8:00 AM

Wireless Maintance

Wireless Maintance

We will be troubleshooting wireless connectivity to certain Internet sites. DATE: 10/7/2014 TIME and DURATION OF MAINTENANCE: 6:00am – 7:00am AFFECTED USERS: All users may experience network instability to the Internet. AFFECTED SERVICES: All network services to the Internet may be intermittent. WHO IS NOTIFIED IF SUSPECTED PROBLEM?: Helpdesk at 4-4357

Sakai Was Unavailable

Sakai Was Unavailable

Sakai was unavailable from around Sunday, October 5th from 2pm EST until 3:45pm  EST.  We apologize for any inconvenience this might have caused.

Wireless on Kingston Campus

Wireless on Kingston Campus

Sunday, Oct 5th:  There seems to be a problem with the wireless network on the Kingston Campus.  We are in the process of contacting networking about this issue.

eCampus & Financials changes

eCampus & Financials changes

e-Campus system scheduled to be updated during the Columbus day weekend 10/10/2014 at 4:00 PM until 10/14/2014 at 8:00 AM On Columbus Day weekend beginning at 4pm Friday October 10th, the SAHR e-Campus system will be taken down and be unavailable until Tuesday October 14th at 8am. During that time, SAHR e-Campus will be split […]

eCampus Update

eCampus Update

On Columbus Day weekend beginning  at 4pm Friday October 11, the SAHR e-Campus system will be taken down and be unavailable until Tuesday, October 14th at 8am. During that time, SAHR e-Campus will be split into two different systems. **Please note that Sakai will continue to be up and available to users during this time.** […]

Network Maintenance Alton Jones

Network Maintenance Alton Jones

DESCRIPTION OF WORK TO BE PERFORMED: We will be troubleshooting primary optical connection to Alton Jones. DATE:  9/30/2014 TIME and DURATION OF MAINTENANCE:  6:00am – 7:00am AFFECTED USERS: All users at Alton Jones may experience network instability during the maintenance. AFFECTED SERVICES: All network services at Alton Jones including VoIP may be unstable during the […]

Copyright © 2014 University of Rhode Island.

The University of Rhode Island
Think Big, We Do.
A-ZDirectoryContact UsJump to top