HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
Think Big, We Do.
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Spring 2014 Hours

Monday - Thursday 8am - 9pm Friday 8 am - 5 pm Saturday 10 am - 4 pm Sunday 1 pm - 6 pm Manual password changes Monday-Friday 8am-5pm ONLY.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
E-mail: helpdesk@uri.edu
AIM: URIComputing

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

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Emergency Alert: System Test, 9/26

Be prepared

The University will conduct a test of its Emergency Alert System on Thursday, Sept. 26 at 11 a.m., as part of continuing efforts to improve our emergency notification system. For this test, all faculty, staff and students who are registered will receive a test message via text, voice, and/or e-mail, based on their selected communication preferences.

Please be sure we’ve got your number

Log onto eCampus to update your contact information. Please update your preferences by Wednesday to ensure that your new settings are in place for Thursday’s Emergency Alert test.
* If you don’t remember your eCampus ID or password, contact the URI Help Desk, 874-4357.
* Once at eCampus, select the “URI Emergency Alert System” option from the lefthand menu, and follow the related links. Set your contact preferences in the recommended order listed below.

Best settings: what we’ve learned

Certainly, in an emergency, every second counts. So if you’re already signed up, we suggest you adjust your settings to include text message, e-mail, and cell phone as preferences 1, 2, and 3 for contact.

  • Text is #1. The fastest, most direct method to receive messages is by text (SMS).
  • Email’s #2. Ensure that your email address is correct. Even if you typically use a non-URI email address (like yahoo.com or outlook.com), it’s better to use your URI email for emergency notification. Non-URI emails may be delayed (the system may treat these messages as spam), so we urge you to use your URI email instead. It’s easy to forward your URI email to another account, link here for help.
  • Cell Phone is #3. Even if you don’t have text message capability, cell phone transmission itself is quicker than land lines.
  • Land Line Telephone. Due to limited trunk line capacity, “land line” telephones are the slowest for message delivery systems.

Our pledge of confidentiality: Your emergency contact information is NOT included in the University’s online or print directories. Data is stored in a completely different, secure database.

For more information about emergency management at URI, click here.

Copyright © 2014 University of Rhode Island.

The University of Rhode Island
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