The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university. We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more. For a full list of our services, you may view our service catalog
We will be improving NBC network and multicast redundancy. 2/26/14 6:00am – 7:00am Users at NBC may notice network instability during the maintenance. All network services including VoIP may be unstable during the maintenance.
MAINTENANCE: ECAMPUS/FINANCIALS Financial Fix Cycle Application DATES: Saturday 2/15/2014 – Monday 2/17/2014 Maintenance begins on Saturday 2/15/2014 at 8:00 AM Maintenance ends on Monday 2/17/2014 at Noon AFFECTED USERS/SERVICES: Staff who have access to PeopleSoft Financial Production
We will be applying security changes to all URI wireless networks. DATE: 1/31/2014 6:00am – 7:00am (1 hour)
We will be upgrading switches in the College of Pharmacy. 1/31/2014 from 6:00am – 7:00am (1 hour)
We will be upgrading network switches in the Pharmacy Building 1/30/2014 from 6:00am — 7:00am (1 hour)
1/18/2014, from 6am until 3pm. (Saturday) University faculty and staff mail server (mail.uri.edu) and etal mail server (etal.uri.edu) will be updated to the Zimbra 7.2.6 release. Faculty and staff email (mail.uri.edu) and etal email (etal.uri.edu) will be unavailable from 6am until 3pm.
1/15/2014 6:00am – 7:00am (1 hour) We will be applying a patch to the Radius authentication servers for wireless. All wireless network users will be affected. All wireless network services will be unreliable for the duration of this maintenance.
The Help Desk will be closed Monday, January 20, 2014 for Martin Luther Jr. Day. We will reopen Tuesday, January 21st at 8am. If you have a problem you can leave us a message at 401-874-4357 or Helpdesk@uri.edu. Thank you.
DESCRIPTION OF WORK TO BE PERFORMED: We will be upgrading Radius authentication server for wireless. DATE: 1/9/2014 TIME and DURATION OF MAINTENANCE: 6:00am – 7:00am (1 hour) AFFECTED USERS: All wireless network users will be affected. AFFECTED SERVICES: All wireless network services will be unreliable for the duration of this maintenance. WHO IS NOTIFIED IF […]
MAINTENANCE NOTIFICATION DESCRIPTION OF WORK TO BE PERFORMED: We will rebooting the CCX Call Center servers. DATE: 12/19/2013 TIME and DURATION OF MAINTENANCE: 7:00am to 8:00am AFFECTED USERS: All Call Centers (i.e. – all auto-attendants and call receiving agents) AFFECTED SERVICES: Auto-attendants will be down momentarily during reboots of the server. WHO IS NOTIFIED IF […]
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