HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
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Spring 2014 Hours

Monday - Thursday 8am - 9pm Friday 8 am - 5 pm Saturday 10 am - 4 pm Sunday 1 pm - 6 pm Manual password changes Monday-Friday 8am-5pm ONLY.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
E-mail: helpdesk@uri.edu
AIM: URIComputing

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

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HelpDesk Home

The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.  For a full list of our services, you may view our service catalog

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Recent News


Sakai Maint. (revised)

Sakai Maint. (revised)

sakai maintenance and upgrade to 2.9.3 Friday August 29, 2014,   5-8pm

Sakai Maint.

Sakai Maint.

Sakai maintenance and restart Wednesday, August 27, 2014 Sakai will be unavailable from 7:30 am to 12 noon

Wireless Maint.

Wireless Maint.

8/26/2014   6am – 7am We’ll be changing the wireless network client DHCP scopes. All wireless network users will experience connectivity issues during maintenance

Labor Day Weekend Hours

Labor Day Weekend Hours

The Help Desk is closed on Friday, August 29th for training.  Our Labor Day Weekend Hours are: Saturday, August 30: 10 an-4 pm Sunday, August 31: 10 am- 4pm Monday, September 1: 10am-4pm Tuesday, September 2: 8am – 9pm Our regular Fall semester begins Wednesday, September 3d.

Wireless Testing

Wireless Testing

Date: Friday 8/22/14 Time: 6am-7am Networking will be testing the wireless network.  If you have any questions or problems please contact the Help Desk 401-874-4357 option 1.

Sakai maintenance and restart

Sakai maintenance and restart

Sakai maintenance and restart Thursday, August 14, 2014 Sakai will be unavailable from 7 am to 8 am

New Wireless System at URI

New Wireless System at URI

All new users will be directed to the new XpressConnect download page. Depending on the device instructions will vary, but the page gives step-by-step instructions for each device  Existing users: Stay connected to URI_Secure. Go to the website wifi.uri.edu > select role (student/staff, guest, lab) > enter LDAP credentials > begin download and connect. Macs need to […]

Help Desk Closed Monday, August 11, 2014

Help Desk Closed Monday, August 11, 2014

The Help Desk will be closed Monday, August 11, 2014 due to the Rhode Island holiday.  We will reopen Tuesday, August 12 at 8am EDT.  If you have any questions or concerns, please contact the Help Desk (401)874-4357 option 1.

Exchange Sending Email

Exchange Sending Email

There was an issue sending email with ds.uri.edu accounts (Exchange) on August 4, 2014.  The issue should be resolved.  If you are still having problems or have any questions please contact the Help Desk (401)-874-4357 option 1.

Sakai Reboot

Sakai Reboot

Sakai was rebooted at 1:30pm to resolve login issues.  If you are still experiencing difficulties please contact the Help Desk (874-4357 option 1). Sakai Emergency Shutdown today, August 4, from 1:30 to 2:00 pm

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