HelpDesk

15 Lippitt Road, Kingston, RI 02881

helpdesk@uri.edu – (401)874-HELP

URI
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Spring 2014 Hours

Monday - Thursday 8am - 9pm Friday 8 am - 5 pm Saturday 10 am - 4 pm Sunday 1 pm - 6 pm Manual password changes Monday-Friday 8am-5pm ONLY.

Contact Us

Walk-In: Kingston Library Rm LL19
Phone: (401)874-HELP
  (401)874-4357
E-mail: helpdesk@uri.edu
AIM: URIComputing

Problems with wireless?

If you are experiencing problems with wireless connectivity on any of the University of Rhode Island campuses please email wirelessfeedback@uri.edu

Phishing

The University of Rhode Island will never ask for your account passwords. If you have received a message asking for your username and password please forward that message to abuse@uri.edu

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HelpDesk Home

The University of Rhode Island Computer and Networking HelpDesk is the one-stop center for all tech-related issues at the university.  We provide support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.  For a full list of our services, you may view our service catalog

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Recent News


OIS-WebServers and OIS-TOPSNT

OIS-WebServers and OIS-TOPSNT

We will be moving OIS-WebServers and OIS-TOPSNT behind new firewalls. 7/25/2014   6am – 7am All network users in OIS-WebServers and OIS-TOPSNT may experience network connectivity issues during maintenance.

Network Maint

Network Maint

7/23/2014   6am – 7am We will be moving Computer Science, Police, Budget, VoIP, and VM behind new firewalls. All network users in Computer Science, Police, Budget, VoIP, and VM may experience network connectivity issues during maintenance.

Natwork Maint.

Natwork Maint.

7/22/2014   6am – 7am We will be moving Health Services, Ram Computers, and CPRC behind new firewalls. All network users in Health Services, Ram Computers, and CPRC may experience network connectivity issues during maintenance.

Wireless Maint

Wireless Maint

Changing the IP and rebooting the master wireless controller. 7/22/2014   6am – 7am All network users may experience wireless connectivity issues during maintenance.

URI Domain Update

URI Domain Update

Wednesday, July 23, 2014   6:00 AM Install Microsoft Security Updates & Restart Domain Controllers. All Domain Users   All Domain users will be affected. Less than 20 minutes downtime is expected.

Maintenence Alumni Center

Maintenence Alumni Center

7/16/2014   12:00pm — 12:30pm Users in Alumni Center may experience a short interruption (few seconds) while we move you behind the firewall.

Wireless Maint. in Dorms

Wireless Maint. in Dorms

We will be moving the AP’s in the dorms over to the new wireless controller. Saturday, 7/12/2014   6am-7am All wireless network users in the dorms may experience connectivity issues during maintenance

Newman Hall Network Maint.

Newman Hall Network Maint.

We will be upgrading the switches in Newman Hall. Thursday, 7/10/2014      12pm-1pm All Newman Hall network users may experience connectivity issues during maintenance.

Wireless maint.

Wireless maint.

Migrating all wireless AP’s to new controllers. DATE:  Thursday, 7/10/2014   5:30am – 7am All network users may experience connectivity issues during maintenance.

VoIP Maintenance

VoIP Maintenance

VoIP network routing. 7/8/2014      6am – 7am All VoIP users may experience connectivity issues during maintenance.

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