Sakai Status

This page provides information about the current status of Sakai at URI. It also contains information about known issues and updates that may be relevant to Sakai users. More detailed information about Sakai can be found on the main Sakai Training page.

Sakai Status:

Normal ✅

Recent Reports:

Sakai was temporarily unavailable on 7/05/17 (8:00am – 10:30am)

UPDATE: The authentication server used by Sakai and hosted at URI was down due to a power outage on campus. The issue affected URI Sakai users in the following manner:

• Users were unable to login to Sakai between 8:00am and 10:30am.

At approximately 10:30am on 7/05 full access to the authentication server was restored, resolving the issue.

Sakai was temporarily unavailable on 5/10/17 (9:45am – 10:45am)

UPDATE: One of the servers helping to support Sakai login was not functioning properly. The issue affected URI Sakai users in the following manner:

• Users were unable to login to Sakai between 9:45am and 10:45am.
• All sites for all (non-guest) users attempting to login were unavailable.

At approximately 10:45am on 5/10, full access to the authentication server was restored, resolving the issue.

New login attempts unsuccessful on 3/30/17 (6:15am – 6:55am)

UPDATE: The authentication server used by Sakai and hosted at URI was down due to emergency maintenance performed as a result of the power outage on 3/28/17. The issue may have affected URI Sakai users in the following manner:

• Users may have experienced unsuccessful Sakai login attempts between 6:15am and 6:55am.
• All sites for all (non-guest) users attempting to login were unavailable.

At approximately 6:55am on 3/30, access to the authentication server was restored, resolving the issue.

New login attempts unsuccessful on 3/28/17 (10:15am – 1:15pm)

UPDATE: The authentication server used by Sakai and hosted at URI was unexpectedly down between approximately 10:15am and 1:15pm ET on 3/28/17. The issue affected URI Sakai users in the following manner:

• Users could not login to Sakai between 10:15am and 1:15pm.
• All sites for all (non-guest) users attempting to login were unavailable.

At approximately 1:15pm on 3/28, access to the authentication server was restored, resolving the issue.

Resources / Simple Storage Solution (S3) issue on 2/28/17

UPDATE: Amazon Web Services has released an official statement regarding the cause of the S3 issue on 2/28/17 that impacted a number of services, including URI’s instance of Sakai.

Our hosting provider has confirmed that the issue affected URI Sakai users in the following manner between approximately 1:00pm and 5:00pm ET on 2/28/17:

• Slower than normal performance
• Inability to upload and download files
• Loss of access to the Resources tool and its files
• Inline and attached images were not displayed

Other functions and tools in Sakai should have performed normally during this time.

Sakai performance and reliability are extremely important to the work of faculty, staff, and students at URI. When technical issues like this arise, they are reviewed in detail with our host provider so that we are informed of the cause, as well as the steps being taken to minimize the impact of similar occurrences in the future. The specific corrective steps AWS will be taking regaring this issue are outlined in their summary statement.

Failed Login Error Messages on 2/10/17

UPDATE: A number of users experienced failed Sakai login attempts between 10:30am and 11:30am on 2/10/17.  Users who were logged in to Sakai during this time may have received error messages when attempting to submit information in Sakai. Our hosting provider has identified the cause of the issue as a failed AWS-hosted database and will be investigating ways to shorten the impact interval when a database failover occurs.

Slow Load Times on 9/27/16

UPDATE: An unscheduled restart was initiated by our Sakai hosting site at 3:20PM on 9/27/16 to help maintain system stability in response to poor performance on several server nodes during heavy Sakai use. Users who were using Sakai at that time may have been logged out unexpectedly. Related to this issue, some Sakai users may have experienced slower than normal performance between 11:00AM and 4:00PM.

To resolve the issue that was causing the slow performance, a second system restart was carried out on 9/28/16 from 5am – 5:40am.

Upcoming Training and Workshops:

  • ITS Training Schedule
  • One-on-one and small group trainings:
    ITS staff is available for small group and one-on-one work sessions by request to assist faculty in setting up their Sakai courses. If interested, please contact Ben Leveillee (benleveillee@uri.edu) or Mary Fetherston (fether@uri.edu) to schedule a session.

Issues:

A list of known Sakai issues is listed on the Sakai login page.
To report an issue you’ve encountered, please contact the Help Desk.

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