This page provides information about the current status of Sakai at URI. It also contains information about known issues and updates that may be relevant to Sakai users. More detailed information about Sakai can be found on the main Sakai Training page.

Sakai Status:

Normal ✅ | Recent Issues Reported. See below for more information.

Recent Reports:

Issues with Grade Syncing between TurningPoint and Sakai Gradebook (10/05/06 – 10/27/17)

A technical issue is currently being addressed regarding grade syncing from TurningPoint to Sakai Gradebook and Gradebook Classic. Grades values from TurningPoint to Sakai have not synced successfully since the week of 10/02/17. TurningPoint technical reps are aware of the issue and are working on an update that should resolve it. At this time, the update is roughly scheduled to be completed by 10/27/17.

Please contact the URI Service Desk with any questions or concerns related to this issue.

New Login Attempts Unsuccessful on 10/02/17 (1:00pm – 2:00pm)

Beginning at approximately 1:00PM on 10/02/17 users were unable to login to sakai.uri.edu. Successful login resumed around 2:00PM, with full functionality resuming at approximately 4:00PM. The outage was related to significantly higher-than-normal Sakai usage. Steps have been taken to prevent a similar sequence of events from causing system downtime in the future.

New login attempts unsuccessful during multiple intervals 9/25/17 – 9/26/17

UPDATE: Due to an issue affecting multiple URI network services, users were unable to login to Sakai for four separate intervals on 9/25/17 and 9/26/17. The times of impact are listed below:

Interval 1: 9/25@4:48AM – 9/25@4:54AM
Interval 2: 9/25@8:00AM – 9/25@8:24AM
Interval 3: 9/25@11:13PM – 9/26@1:24AM
Interval 4: 9/26@5:19AM – 9/26@5:24AM

New login attempts unsuccessful on 9/22/17 (10:00am – 11:40pm)

UPDATE: Due to an issue affecting access to some URI subdomains, users were unable to access sakai.uri.edu to login to Sakai on 9/22/17 from approximately 10:00AM until approximately 11:40AM.

Increased error rates for Sakai Resources, assignment submissions, Lessons content, Dropbox content, etc. on 9/14/17 (2:40am – 4:10pm)

The following message was sent today from our host site, Longsight, related to the possibility of increased error rates in Sakai as a result of storage issues affecting all Amazon Web Services customers in the Northeast.

The affected time range was between 2:40PM and 4:10PM on Thursday, September 14th.

Longsight staff investigated reports of increased error rates for Amazon mass storage processes. Increased error rates may affect reading and writing of Sakai Resources including assignment submissions, Lessons content, Dropbox content, etc.

The problem originated with Amazon S3 Web Services and produced throttling errors for Amazon S3 requests in the US-EAST-1 Region.

Amazon has resolved the problem and begun a root cause analysis.  We expect them to provide the results of this analysis in 5-10 days.  We will disseminate this analysis to all of our clients.

New login attempts unsuccessful on 9/07/17 (11:50am – 1:20pm)

UPDATE: One of the servers helping to support Sakai login was not functioning properly due to related URI network issues. The issue affected URI Sakai users in the following manner:

• Users were unable to login to Sakai between 11:50am and 12:50pm on 9/07/2017.

At approximately 1:20pm on 9/07 full access to the authentication server was restored, resolving the issue.

Sakai was temporarily unavailable on 7/05/17 (8:00am – 10:30am)

UPDATE: The authentication server used by Sakai and hosted at URI was down due to a power outage on campus. The issue affected URI Sakai users in the following manner:

• Users were unable to login to Sakai between 8:00am and 10:30am.

At approximately 10:30am on 7/05 full access to the authentication server was restored, resolving the issue.

Sakai was temporarily unavailable on 5/10/17 (9:45am – 10:45am)

UPDATE: One of the servers helping to support Sakai login was not functioning properly. The issue affected URI Sakai users in the following manner:

• Users were unable to login to Sakai between 9:45am and 10:45am.
• All sites for all (non-guest) users attempting to login were unavailable.

At approximately 10:45am on 5/10, full access to the authentication server was restored, resolving the issue.

New login attempts unsuccessful on 3/30/17 (6:15am – 6:55am)

UPDATE: The authentication server used by Sakai and hosted at URI was down due to emergency maintenance performed as a result of the power outage on 3/28/17. The issue may have affected URI Sakai users in the following manner:

• Users may have experienced unsuccessful Sakai login attempts between 6:15am and 6:55am.
• All sites for all (non-guest) users attempting to login were unavailable.

At approximately 6:55am on 3/30, access to the authentication server was restored, resolving the issue.

New login attempts unsuccessful on 3/28/17 (10:15am – 1:15pm)

UPDATE: The authentication server used by Sakai and hosted at URI was unexpectedly down between approximately 10:15am and 1:15pm ET on 3/28/17. The issue affected URI Sakai users in the following manner:

• Users could not login to Sakai between 10:15am and 1:15pm.
• All sites for all (non-guest) users attempting to login were unavailable.

At approximately 1:15pm on 3/28, access to the authentication server was restored, resolving the issue.

Resources / Simple Storage Solution (S3) issue on 2/28/17

UPDATE: Amazon Web Services has released an official statement regarding the cause of the S3 issue on 2/28/17 that impacted a number of services, including URI’s instance of Sakai.

Our hosting provider has confirmed that the issue affected URI Sakai users in the following manner between approximately 1:00pm and 5:00pm ET on 2/28/17:

• Slower than normal performance
• Inability to upload and download files
• Loss of access to the Resources tool and its files
• Inline and attached images were not displayed

Other functions and tools in Sakai should have performed normally during this time.

Sakai performance and reliability are extremely important to the work of faculty, staff, and students at URI. When technical issues like this arise, they are reviewed in detail with our host provider so that we are informed of the cause, as well as the steps being taken to minimize the impact of similar occurrences in the future. The specific corrective steps AWS will be taking regaring this issue are outlined in their summary statement.

Failed Login Error Messages on 2/10/17

UPDATE: A number of users experienced failed Sakai login attempts between 10:30am and 11:30am on 2/10/17.  Users who were logged in to Sakai during this time may have received error messages when attempting to submit information in Sakai. Our hosting provider has identified the cause of the issue as a failed AWS-hosted database and will be investigating ways to shorten the impact interval when a database failover occurs.

Slow Load Times on 9/27/16

UPDATE: An unscheduled restart was initiated by our Sakai hosting site at 3:20PM on 9/27/16 to help maintain system stability in response to poor performance on several server nodes during heavy Sakai use. Users who were using Sakai at that time may have been logged out unexpectedly. Related to this issue, some Sakai users may have experienced slower than normal performance between 11:00AM and 4:00PM.

To resolve the issue that was causing the slow performance, a second system restart was carried out on 9/28/16 from 5am – 5:40am.

Upcoming Training and Workshops:

  • ITS Training Schedule
  • One-on-one and small group trainings:
    ITS staff is available for small group and one-on-one work sessions by request to assist faculty in setting up their Sakai courses. If interested, please contact Ben Leveillee (benleveillee@uri.edu) or Christine Sweet (csweet@uri.edu) to schedule a session.

Issues:

A list of known Sakai issues is listed on the Sakai login page.
To report an issue you’ve encountered, please contact the Help Desk.

Think Big We Do

Copyright © 2017 University of Rhode Island.