Keep in mind…

  • If you unplug your phone, move to a different location and plug it into a working jack, all your settings and programming stay with the phone.
  • Not every phone jack in every campus room is active. If you need a jack activated, call the IT Service Desk at 874-4357.
  • Jacks labeled with a V (for Voice) are for use by FAX machines only.

The phone is dead – no dial tone, the screen is blank.

Make sure that the cords are all securely in place. A phone must be plugged directly into the wall and then a PC can be daisy-chained from the phone. The outer jack, on the left side of the back of the phone, is the port that should lead to the jack in the wall. The inner jack next to that one should go to your PC. If you still have no luck bringing up the phone, swap your phone with one that is working. This will determine if the jack into which you plugged your phone is a working one. If the phone comes up, the problem is the wall jack; if it doesn’t, the problem is your phone. Call the IT Service Desk at 874-4357 for assistance.

The screen is up but there is a spinning ball in the lower left of the screen.

This means that the phone lost its data connection to the Call Manager server. The problem can be that the phone failed and needs to be replaced or that the wall jack failed and needs to be fixed. To determine which it is, plug your phone into a jack with a working phone. If the phone comes up, the problem is the wall jack; if it doesn’t after about five minutes, the problem is your phone. Call the IT Service Desk at 874-4357 for assistance.

When I answer a call, the caller can’t hear me.

First ensure that all connections are secure. Have someone call you and answer the call by pressing the SPEAKER button on the lower right side; all models have a speaker except the 7911. If you are able to have a normal conversation via the speaker, the handset is the problem.  Call the IT Service Desk at 874-4357 for assistance.

When people call my number, it rings somewhere else.

Look at the bottom of your screen. If you see Forwarded to. . . and then a number or Voicemail, your phone is forwarding all calls to that location. The fix is easy. At the bottom of the screen you should see CFwdALL over one of the soft buttons. Press that button and the Forwarded to… should disappear and be replaced with Your current options.

When my phone gets a call I don’t hear a ring.

You may have the ring volume turned all the way down. With your phone on-hook, press the + side of the volume bar. You should hear the ring tone get progressively louder. Also make sure that your phone is not forwarded to another extension. If the problem persists, call the IT Service Desk at 874-4357.

How do I set up speed dial numbers?

Go to https://its.uri.edu/telecommunication/

I moved my phone to a new location and now it does not work.

While the programming of your phone stays with the phone when you move, not all jacks in any given room are set up to handle a phone or transfer data. A jack may work for a PC or printer but it may not work for a phone until programming is added. Call the IT Service Desk at 874-4357 for more details or to request that a jack be activated. Note that the cost for activating a jack is $79. 

Can the number of rings be increased before a call goes to voicemail?

Yes. Call the IT Service Desk at 874-4357 for assistance.

I want to add a headset to my phone. What do I do?

You can purchase a headset and add it to your phone. The headset must be compatible with the Cisco VoIP system version 11.5 as well as with the model phone you have. The model number is located either on the upper right or on the back of your phone. Cisco recommends the Jabra brand, but many other brands will work. While we do not install or support headsets, we will make any programming changes needed to get the set to work with your phone. Call the IT Service Desk at 874-4357 for assistance.