WebEx FAQ

This page contains the most frequently-asked questions about WebEx Meeting Center. For detailed information and instructions, see the Support page of your Meeting Center service site.

  • What do I need to host or attend meetings?

    You will need to download the WebEx Meeting Manager. The first time you start or join a meeting, it is automatically downloaded to your computer. You can also download the Meeting Manager from your Support page. 

    Can I schedule meetings from Microsoft Outlook?

    Yes, you can use Outlook to schedule meetings, invite attendees, and start WebEx meetings. The attendees you invite can join your meeting from their Outlook Calendars. To get started, download and install WebEx Integration for Microsoft from your WebEx Support page. For detailed instructions, see the Integration to Outlook User’s Guide, also available on your Support page. To get to the Support page, click Assistance on the menu at the left, then click Support.

    Note: You will need administrative privileges to install WebEx Integration for Microsoft on Windows computers.

  • What’s the difference between document sharing and application sharing?

    With document sharing, attendees can see the document, but can’t change it. With application sharing, you share the application that you used to create or change the document. As you change the document, your attendees see your changes. Document sharing requires relatively little bandwidth and thus works well at slower connection speeds.

    Application sharing uses more bandwidth and therefore can affect the overall performance of your meeting. You can share virtually any type of document or application, but those that stream video or audio may not display appropriately. To share streaming content, use WebEx “Web content sharing” which displays the content in a Web browser on each attendee’s computer. All you have to do is select Web Content from the Share menu, enter the URL of a Website that contains the streaming content, and your attendees can see it in their own browsers. You can share many documents or presentations at the same time; each document or presentation appears on its own tab in the content viewer. 

    Can I save presentations or documents that contain annotations and view them offline?

    Yes. Just save the document or presentation to your desktop and then double-click it. The document or presentation displays in the WebEx Document Viewer.

    Can I show animations and slide transitions in Microsoft PowerPoint presentations?

    Yes.

    Why do attendees sometimes see a yellow crosshatched pattern when I share applications with them?

    The crosshatched pattern is the shadow of a window that is displayed on top of the shared application. Just close the window and the pattern disappears.

    Can I use my keyboard keys to remotely control remote applications?

    Yes. Meeting Manager maps your keyboard keys to those on the remote computer. For details, look up “keyboard shortcuts” in your Meeting Center user guide.

    Can I share a Keynote presentation on the Mac?

    Yes.

    Can I share StarOffice documents on Solaris?

    Yes. You can share StarOffice7 presentations.

  • Can I use Internet phone (VoIP) for the teleconference portion of a meeting?

    Yes. Internet phone, also called voice-over-IP (VoIP), is the only portal available and will require use of a computer-based microphone and audio device. The actual device, either headset or desk based microphone/speakers is the responsibility of the end user.

    Are there calling restrictions for certain locations?

    No. All calls to all locations are included at no cost.

    How do I get WebEx video services?

    Video service is automatically provided with your WebEx service. We offer single-point video (SPV) that displays video from a single camera source. We also offer an optional multi-point video (MPV) that displays up to six video windows. A camera is the responsibility of the user.

  • What can I do to get the best performance?

    Some factors that affect performance include:

    • The speed of your Internet connection
    • Internet traffic between you and the WebEx server
    • The performance of any firewall and proxy servers on your network

    To improve performance:

    • Get the fastest Internet connection possible
    • Use document (presentation) sharing instead of application or desktop sharing
    • Share documents that contain fewer images

    How can I test performance?

    You can use a utility such as Trace Route to determine where problems occur between your computer and the WebEx server. In Windows, open a command prompt window, then type “tracery ” where “your_site_URL” is the Web address of your WebEx service site. Make sure that you include a space after  “tracery”. Trace Route sends data from your computer and measures the amount of time it takes for the data to reach the WebEx server. Ideally, it should take the data between 1 and 60 ms to reach the server. If it takes:

    • Between 60 to 100 ms, your connection is slow and your attendees may notice delays during the meeting.
    • Longer than 100 ms, your connection is unacceptably slow. If you continue to experience poor performance, consult your network administrator.
  • Why can’t I bookmark certain pages on my WebEx site?

    Your Meeting Center service Website dynamically generates many of its pages so you cannot bookmark them. You can, however, bookmark the following pages on your WebEx service site:

    rhody.webex.com

    The home page for your WebEx service site. 

    rhody.webex.com/rhody/meet/host’s username

    Your Personal Meeting Room page, which shows online sessions that you scheduled and any in-progress meetings that you are currently hosting. You can provide this URL to a user in an email, and you can print it on your business cards. Users who view this page can join any meeting that you are hosting or download your shared files and folders. In the My WebEx > My Profile page, you can specify options for your Personal Meeting Room page, such as including a welcome message, graphics, and links to files and folders that you want to share. 

    rhody.webex.com/rhody/join/host’s username

    Your Join Meeting page, which allows an attendee to join a meeting you have started, or if no meeting is in progress, it displays your Personal Meeting Room.

    rhody.webex.com/rhody/start/host’s username

    Your Start Meeting page, which allows you to start a meeting you have scheduled, or if more than one meeting is scheduled, it displays your Personal Meeting Room.

    Can I set email notifications to show the meeting time in the attendee’s time zone?

    Yes. For better ease-of-use for global attendees, you can invite attendees in their own language and time zone. The invitation will display the meeting time in the attendee’s time zone, and the meeting link in the invitation will display meeting information in the attendee’s language and will allow the attendee to join the meeting in their own language. This option is available only when scheduling on Web pages. The host’s settings for language and time zone are used by default. When inviting an attendee from an address book, stored settings for language and time zone are used. Any attendee’s language and time zone can be overridden by the host when inviting the attendee.

    Where can I find the global call-in numbers?

    Not applicable as the URI site uses ONLY Internet audio. 

    Can users change their language, time zone, and locale settings?

    Yes. Calendar pages, meeting information pages, Join pages, and email invitations now display links that allow users to easily change their language, time zone, and locale settings. 

    Can I show meetings as starting at the scheduled start time, even if they actually started at a different time?

    Yes. Meetings now display on calendars at the scheduled start time, not the actual start time, to make it easier for attendees to locate a meeting in progress on a calendar. For example, a meeting that was scheduled at 11:00 but started at 10:57 will still display at 11:00 on the calendar.

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