MTS provides customer-facing support and end-user services to students, faculty and staff for major administrative and academic computing systems and applications. It should be the first point of contact for most faculty. From assisting callers and dispatching technicians to working with faculty on instructional technology issues, MTS provides the University community with an extensive array of support, media, and communication services. In addition to the assistance provided through the Help Desk, MTS supports the high-speed campus network, intercampus connectivity, Internet, and telephones, including voicemail.
The University’s data network topology is a redundant three-layer design comprised of a core, distribution, and edge layer providing gigabit connections to the buildings and 100 megabit connections to the end points. The network accommodates voice and video traffic in addition to data.
MTS has implemented a wireless network throughout the University. It includes over 800 wireless access points connected to the University’s high-speed data network.
MTS also participates in the design of physical and virtual learning spaces across the enterprise and manages and maintains classroom media, online learning facilities (satellite and IP-based), and the Instructional Technology Center for faculty to develop high-end classroom content.
In addition, MTS provides licensed software distribution for both proprietary and open source packages, and manages and maintains PC and Mac laboratories on the Kingston and Providence campuses. These facilities provide access to the Internet, productivity software, and academic applications.