MTS Supports Academic Health Collaborative

IT support for the newly formed Academic Health Collaborative (AHC) has been enhanced with the combined teamwork of University Technology Network (UTN) members Ian Lester, Todd Madison and Bob MacDonald. The new AHC IT team model, under the auspices of the Shared Services Office, brings together many administrative functions allowing for reciprocal backup cover and specialization for the services provided.

ITS is pleased to further support this effort by integrating the new AHC IT team with the Help Desk. New student workers are trained and supplied resources by Help Desk personnel and fellow students and then shared with the AHC IT team. The team can then provide further training to the students concentrating on the intricacies of health care services. In this way, faculty, staff and students of the AHC—the Colleges of Health Science, Nursing and Pharmacy—will have specialized distributed IT support.

With the eventual full implementation of the Pinnacle work order system, managing and provisioning services with the AHC IT team will become better coordinated.