online learning

Edwards Hall, 64 Upper College Road, Kingston, RI 02881

online@etal.uri.edu – 401.874.9127

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Technology Support

Below are instructions on how to access, set up, and use Sakai, as well as a link to our Help Desk Wiki for additional technical support.

Sakai

Browser Set-Up

  • Sakai must be accessed through a high-speed internet connection.
  • The recommended web browser for using Sakai is Mozilla Firefox.
  • Many Sakai functions will work in Internet Explorer, Safari, and Google Chrome, but having Firefox as backup is still encouraged.
  • Please be sure to keep your browser(s) up-to-date.
  • Browser must allow pop-ups – if you need help with this contact the URI Helpdesk.
  • To be sure that Sakai presents the refreshed (latest) views of all pages, please review the cache settings guide.

Word Processing Software

  • Documents should be saved in a file format that is easily accessible.
  • Microsoft Word 2007 and 2011 default to saving documents as “docx”, you can select “save as doc” in order to make your files available to older Microsoft programs.
  • There is a free plugin for Office 2000 and 2003 users to read new file formats.
  • Microsoft Works is not recommended, WordPerfect files should be saved as “doc”
  • Most word processors can save and view “RTF” files, and “PDFs” are the most reliable way to present documents accurately across computers
  • LibreOffice is a free software that saves files as “doc” or “rtf” format

Playing Video/Media

  • Additional media players may be required to play content in Sakai courses including: Apple Quicktime, RealPlayer, or Adobe Flash Player.
  • Currently, the VLC Media Player is the most versatile free media player.
  • Please by sure to keep your media players up-to-date.
  • Some media files will play on screen and some will be downloaded to your computer and need to be opened. Check for a download in progress, after which you may need to click the filename to view the media.

URI Help Desk

  • The University of Rhode Island Computer and Networking Help Desk is the one-stop center for all tech-related issues at the university.
  • The Help Desk provides support for any issue related to eCampus, Sakai, E-mail, Internet connections, wireless, smartphones and tablets, laptops, desktops, and more.
  • One form of support is the Help Desk Wiki which offers an extensive catalog of general and specific support related items (e.g. Sakai access).
  • The Help Desk also offers specific resource pages devoted to Sakai specific support as well as eCampus specific support.
  • To contact the URI Help Desk, you can either call them at 401.874.HELP (4357) or e-mail them at helpdesk@uri.edu.

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