Letter for residents, detailing the ordinance and regulations
Website content (sample from Charlestown)
Website content (sample from Jamestown)

Letter to service providers (as the program is being established)
Letter to service providers (once the program is well-established)

Letter for selected residents about their first maintenance inspection
Town program information
Registered inspectors and service providers (current list offered by NEOWTP)
Sample of a town-approved service provider list
Factsheet about first maintenance inspections for homeowners
Factsheet about tank upgrades for homeowners

If The System Needs Pumping:
Letter about pump-outs
Factsheet about pump-outs for homeowners

If The System Does Not Need Pumping:
Routine inspection should be performed in 3-5 years.  At that time, send:
Letter about routine maintenance
Factsheet about routine maintenance for homeowners

If homeowner needs to repair/replace a system:
Notice of deficiency should include:
Repair/replacement procedures
Factsheet about how to hire a contractor
Brochure about financial aid
Low-interest loan application
Factsheet about tank upgrades for homeowners

Once the repair/replacement is complete:
Letter about routine maintenance
Factsheet about routine maintenance for homeowners

If the homeowner has not scheduled an inspection within 45 days of notification:
Reminder lettter
Town-approved service providers

If the homeowner has not scheduled an inspection within 90 days of notification:
Notice of violation (NOV)
Town-approved service providers

If the homeowner has not scheduled an inspection within 15 days of NOV:
Issue fine

Timeline for sending notices (PDF)