- Academic Area: Marketing, Supply Chain Management
- Research: Process Improvement and Performance Management
Professor Hales studies techniques to improve the implementation of Lean, Six Sigma, Mindfulness, and Performance Management improvement programs in industries such as Healthcare, Manufacturing, Government, and Transportation & Logistics. He recently completed a research project on Global Seaport Strategies, interviewing senior port managers and government officials on their competitive strategies in the new millennium. This required visiting the 72 largest container ports in the world, and culminated in an international port conference hosted by the URI Transportation Center in May 2013.
Professor Hales is currently working on a project to implement Performance Management in the Rhode Island Department of Transportation and State-wide Planning. His studies are published in top international supply chain journals such as the European Journal of Operational Research, Journal of Business Research, International Journal of Operations and Production Management, among others. As a result of his publications, he is routinely invited to speak at international conferences throughout Asia and Europe.