{"id":19519,"date":"2024-08-19T09:25:14","date_gmt":"2024-08-19T13:25:14","guid":{"rendered":"https:\/\/web.uri.edu\/cels\/?p=19519"},"modified":"2024-08-19T09:32:46","modified_gmt":"2024-08-19T13:32:46","slug":"how-to-create-an-incident-report","status":"publish","type":"post","link":"https:\/\/web.uri.edu\/cels\/how-to-guides\/how-to-create-an-incident-report\/","title":{"rendered":"How to Create an Incident Report"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Follow these steps to report an incident effectively:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Access the Incident Reporting Page<\/strong><ul><li>Go to the following URL: <a href=\"https:\/\/uriprod.service-now.com\/sp?id=sc_category\">Incident Reporting Page<\/a><\/li><\/ul><\/li><li><strong>Initiate the Incident Report<\/strong><ul><li>On the page, click the box labeled <strong>&#8220;Create Incident&#8221;<\/strong>.<\/li><\/ul><\/li><li><strong>Set the Urgency Level<\/strong><ul><li>Choose the appropriate urgency level for your incident from the available options.<\/li><\/ul><\/li><li><strong>Select the Best Contact Method<\/strong><ul><li>In the <strong>&#8220;Best Contact Method&#8221;<\/strong> dropdown, select <strong>&#8220;Contact Email&#8221;<\/strong>.<\/li><li>Enter your email address in the provided field.<\/li><\/ul><\/li><li><strong>Provide a Short Description<\/strong><ul><li>In the <strong>&#8220;Short Description&#8221;<\/strong> field, enter: <strong>&#8220;CELS IT: [Your Short Description]&#8221;<\/strong>. Replace <strong>&#8220;[Your Short Description]&#8221;<\/strong> with a brief summary of the issue.<\/li><\/ul><\/li><li><strong>Describe the Issue in Detail<\/strong><ul><li>Use the larger text field to provide a detailed description of the problem you are experiencing. Be as specific as possible to ensure accurate understanding and resolution.<\/li><\/ul><\/li><li><strong>Attachments<\/strong><ul><li>Attach relevant document if needed.<\/li><\/ul><\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Follow these steps to report an incident effectively: Access the Incident Reporting Page Go to the following URL: Incident Reporting Page Initiate the Incident Report On the page, click the box labeled &#8220;Create Incident&#8221;. Set the Urgency Level Choose the appropriate urgency level for your incident from the available options. Select the Best Contact Method [&hellip;]<\/p>\n","protected":false},"author":5144,"featured_media":19522,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[41],"tags":[],"class_list":["post-19519","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to-guides"],"acf":[],"_links":{"self":[{"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/posts\/19519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/users\/5144"}],"replies":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/comments?post=19519"}],"version-history":[{"count":1,"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/posts\/19519\/revisions"}],"predecessor-version":[{"id":19521,"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/posts\/19519\/revisions\/19521"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/media\/19522"}],"wp:attachment":[{"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/media?parent=19519"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/categories?post=19519"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/web.uri.edu\/cels\/wp-json\/wp\/v2\/tags?post=19519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}