{"id":15,"date":"2024-05-21T11:08:13","date_gmt":"2024-05-21T15:08:13","guid":{"rendered":"https:\/\/web.uri.edu\/draft-its\/?page_id=15"},"modified":"2025-01-09T14:01:35","modified_gmt":"2025-01-09T19:01:35","slug":"get-help","status":"publish","type":"page","link":"https:\/\/web.uri.edu\/draft-its\/get-help\/","title":{"rendered":"Get Help"},"content":{"rendered":"
<\/div><\/div>

Get Help<\/h1>

Need assistance? Find the right support quickly through our various channels. Or explore the numerous tools and services we offer.<\/p>

Submit a Ticket<\/a><\/p><\/div>

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Submit a Ticket<\/h3>\n\n\n\n

We have a self-service ticket submission system designed to help you quickly address your needs. Please submit your ticket through our Service Portal<\/a>, which offers a straightforward and efficient way to reach our support team. Use your SSO credentials to sign in, create a ticket, and track its progress.<\/p>\n\n\nSubmit a Ticket<\/a><\/div>\n\n\n\n

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Get Password Help<\/h3>\n\n\n\n

Our most common issue is forgotten passwords, and we’re here to help you resolve them quickly. The password reset process <\/a>will guide you through providing some basic information and will either reset your password immediately or generate a ticket for a callback to assist further.<\/p>\n\n\nGET PASSWORD HELP<\/a>\n\n\n

<\/p>\n<\/div>\n<\/div>\n\n\n\n

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*google calendar plug in*<\/p>\n\n\n\n\n\n\n\n

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Find IT @ URI<\/h2>\n\n\n\n

You can never have enough IT tools. This is where to find them all. Search or browse, get training or see curated collections.<\/p>\n\n\n\n

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Services<\/h3>\n\n\n\n

Our Service catalog has almost every IT system in use at URI. Browse them all in alphabetical order, by category, or group (student, faculty, or staff).<\/p>\n\n\nsee services<\/a><\/div>\n\n\n\n

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Training<\/h3>\n\n\n\n

IT Services has a broad array of learning opportunities available. Click here to find the one that meets your needs.<\/p>\n\n\nSee training<\/a><\/div>\n<\/div>\n\n\n\n

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Overview<\/strong>: Need assistance? Find the right support quickly through our various channels.<\/p>\n\n\n\n

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How to Contact Us<\/strong>:<\/h3>\n\n\n\n
    \n
  • Phone Support<\/strong>: Call us at [phone number].<\/li>\n\n\n\n
  • Email Support<\/strong>: Reach out via [email address].<\/li>\n\n\n\n
  • Live Chat<\/strong>: Connect with us instantly through our chat service.<\/li>\n<\/ul>\n<\/div>\n\n\n\n
    \n

    Self-Service Resources<\/strong>:<\/h3>\n\n\n\n
      \n
    • FAQs<\/strong>: Browse common questions and solutions.<\/li>\n\n\n\n
    • Guides<\/strong>: Access step-by-step guides for common issues.<\/li>\n<\/ul>\n<\/div>\n\n\n\n
      \n

      Quick Links<\/strong>:<\/h3>\n\n\n\n
        \n
      • Account Access Issues<\/li>\n\n\n\n
      • Software Help<\/li>\n\n\n\n
      • Technical Support<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n
        \n\n\n\n

        *ITS Service Desk Insert*<\/p>\n","protected":false},"excerpt":{"rendered":"

        Submit a Ticket We have a self-service ticket submission system designed to help you quickly address your needs. Please submit your ticket through our Service Portal, which offers a straightforward and efficient way to reach our support team. Use your SSO credentials to sign in, create a ticket, and track its progress. Get Password Help […]<\/p>\n","protected":false},"author":5142,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/users\/5142"}],"replies":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":5,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":54888,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/pages\/15\/revisions\/54888"}],"wp:attachment":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}