{"id":54583,"date":"2024-12-12T10:46:36","date_gmt":"2024-12-12T15:46:36","guid":{"rendered":"https:\/\/web.uri.edu\/draft-its\/?p=54583"},"modified":"2025-01-07T10:35:31","modified_gmt":"2025-01-07T15:35:31","slug":"pc-support","status":"publish","type":"post","link":"https:\/\/web.uri.edu\/draft-its\/pc-support\/","title":{"rendered":"Computer Support"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">Computer Support<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/Computer-Support.jpg\" alt=\"Computer Support with Computer and Wrench Graphic\" class=\"wp-image-54750\" style=\"width:250px;height:250px\" srcset=\"https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/Computer-Support.jpg 1000w, https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/Computer-Support-300x300.jpg 300w, https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/Computer-Support-150x150.jpg 150w, https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/Computer-Support-768x768.jpg 768w, https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/Computer-Support-364x364.jpg 364w, https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/Computer-Support-500x500.jpg 500w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n<p>The ITS Service Desk (Tier 1) and Tier 2 support teams provide comprehensive assistance for desktops, laptops, and mobile devices, ensuring that students, faculty, and staff have access to reliable tools and services. Tier 1 handles initial troubleshooting and common issues, while Tier 2 offers specialized support for more complex problems.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><section class=\"cl-wrapper cl-boxout-wrapper\"><div class=\"cl-boxout  \">\n\n<h3 class=\"wp-block-heading has-text-align-center\">Executive Lead<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Robert Viens<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Technical Lead<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Mark Oliver<br>moliver@uri.edu<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Support Team<\/h3>\n\n\n\n<p class=\"has-text-align-center\">ITS Community Services<br>Tier 2 Support<\/p>\n\n<\/div><\/section><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Services Offered<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Device Support<\/strong>: Assistance with Windows, Mac, desktops, laptops, smartphones, and tablets.<\/li>\n\n\n\n<li><strong>Software Support<\/strong>: Help with Google Workspace, Office 365, eCampus, Brightspace, and other URI-supported applications.<\/li>\n\n\n\n<li><strong>Specialized IT Support<\/strong>: Advanced troubleshooting and support for escalated issues managed by Tier 2.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Get Help<\/strong><\/h3>\n\n\n\n<p>For support with your desktop, laptop, or other devices, contact the <strong>ITS Service Desk<\/strong> for initial assistance. Tier 2 support is available for escalated or specialized issues.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comprehensive support for desktops, laptops, and other devices at URI.<\/p>\n","protected":false},"author":5142,"featured_media":54750,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[24],"tags":[59,204,207,179,123,7,100,72,205,206,19,6,10],"class_list":["post-54583","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-services","tag-cs","tag-computer","tag-computer-support","tag-end-point-computers","tag-end-point-computing","tag-faculty","tag-help","tag-help-support","tag-laptop","tag-pc-support","tag-services","tag-staff","tag-students"],"acf":[],"_links":{"self":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/posts\/54583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/users\/5142"}],"replies":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/comments?post=54583"}],"version-history":[{"count":6,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/posts\/54583\/revisions"}],"predecessor-version":[{"id":55298,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/posts\/54583\/revisions\/55298"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/media\/54750"}],"wp:attachment":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/media?parent=54583"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/categories?post=54583"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/tags?post=54583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}