{"id":859,"date":"2024-07-26T10:21:35","date_gmt":"2024-07-26T14:21:35","guid":{"rendered":"https:\/\/web.uri.edu\/draft-its\/?p=859"},"modified":"2025-01-07T12:47:11","modified_gmt":"2025-01-07T17:47:11","slug":"servicenow","status":"publish","type":"post","link":"https:\/\/web.uri.edu\/draft-its\/servicenow\/","title":{"rendered":"ServiceNow *Needs Leads*"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">ServiceNow<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/ServiceNow.jpg\" alt=\"\" class=\"wp-image-54550\" style=\"width:250px;height:250px\" srcset=\"https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/ServiceNow.jpg 1000w, https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/ServiceNow-300x300.jpg 300w, https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/ServiceNow-150x150.jpg 150w, https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/ServiceNow-768x768.jpg 768w, https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/ServiceNow-364x364.jpg 364w, https:\/\/web.uri.edu\/draft-its\/wp-content\/uploads\/sites\/2212\/ServiceNow-500x500.jpg 500w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n<p>ServiceNow is URI\u2019s centralized platform for service management, designed to streamline workflows, manage service requests, and enhance the support experience for faculty, staff, and students. By providing a single point of access for submitting tickets, tracking progress, and accessing knowledge resources, ServiceNow ensures efficient resolution of IT-related issues and requests.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><section class=\"cl-wrapper cl-boxout-wrapper\"><div class=\"cl-boxout  \">\n\n<h3 class=\"wp-block-heading has-text-align-center\">Executive Lead<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Mike Motta<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Technical Lead<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Name<br><a href=\"mailto:dpersaud@uri.edu\">Email<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Support Team<\/h3>\n\n\n\n<p class=\"has-text-align-center\">ITS Administration<\/p>\n\n<\/div><\/section><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">About the Service:<\/h2>\n\n\n<section class=\"cl-wrapper cl-tabs-wrapper\"><div class=\"cl-tabs  \">\n<section class=\"cl-tab \"><h1>Features<\/h1>\n\n<ul class=\"wp-block-list\">\n<li><strong>Service Request Management<\/strong>: Submit and track IT service requests in one easy-to-use platform.<\/li>\n\n\n\n<li><strong>Knowledge Base<\/strong>: Access self-help articles and guides to troubleshoot common issues.<\/li>\n\n\n\n<li><strong>Workflow Automation<\/strong>: Streamline IT processes for faster response and resolution times.<\/li>\n\n\n\n<li><strong>Real-Time Tracking<\/strong>: Stay updated on the status of your tickets and service requests.<\/li>\n\n\n\n<li><strong>Customizable Dashboards<\/strong>: Tailor your view to track requests, incidents, or key updates.<\/li>\n<\/ul>\n\n<\/section>\n\n<section class=\"cl-tab \"><h1>Access<\/h1>\n\n<h3 class=\"wp-block-heading has-text-align-left\"><strong>Log In<\/strong>:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit the <a href=\"https:\/\/service.uri.edu\">ServiceNow Portal <\/a>using your URI credentials.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Eligibility<\/strong>:<\/h3>\n\n\n\n<p class=\"has-text-align-left\">Available to all URI faculty, staff, and students.<\/p>\n\n\n<a class=\"cl-button   prominent\" href=\"https:\/\/service.uri.edu\" title=\"\">access ServiceNow<\/a>\n<\/section>\n\n<section class=\"cl-tab \"><h1>Support &amp; Training<\/h1>\n\n<h3 class=\"wp-block-heading has-text-align-left\"><strong>Resources<\/strong>:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Training materials and step-by-step guides available within the portal.<\/li>\n\n\n\n<li><a href=\"https:\/\/uriprod.service-now.com\/sp?id=index\">ServiceNow Knowledge Base<\/a><\/li>\n<\/ul>\n\n<\/section>\n<\/div><\/section>\n\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A centralized platform for managing service requests, workflows, and support at URI.<\/p>\n","protected":false},"author":5142,"featured_media":54550,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[24],"tags":[33,7,178,72,19,6,10,177],"class_list":["post-859","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-services","tag-adm","tag-faculty","tag-get-help","tag-help-support","tag-services","tag-staff","tag-students","tag-tech-help"],"acf":[],"_links":{"self":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/posts\/859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/users\/5142"}],"replies":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/comments?post=859"}],"version-history":[{"count":5,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/posts\/859\/revisions"}],"predecessor-version":[{"id":54755,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/posts\/859\/revisions\/54755"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/media\/54550"}],"wp:attachment":[{"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/media?parent=859"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/categories?post=859"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/web.uri.edu\/draft-its\/wp-json\/wp\/v2\/tags?post=859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}