Through the Help/Service Desk and Classroom Media Assistance, MTS provides customer-facing support and end-user services to faculty, students, and staff for major administrative and academic computing systems and applications. It should be the first point of contact for technical support for most faculty. From assisting callers and dispatching technicians to working with faculty on instructional technology issues, MTS provides the University community with an extensive array of support, media, and communication services. In addition, MTS supports the high-speed campus network, intercampus connectivity, Internet, and VoIP telephones with voicemail.
The University’s data network topology is a redundant three-layer design comprised of a core, distribution, and edge layer. The network accommodates voice and video traffic, in addition to data.
MTS also provides a wireless network throughout all campuses. It includes over 2500 wireless access points connected to the University’s high-speed data network.
MTS also participates in the design of physical and virtual learning spaces across the enterprise and manages and maintains classroom technology, online learning facilities, as well as the Instructional Technology Center (ITC) and the Digital Production Resource Center (DPRC). The ITC is a place where faculty can learn about and practice using the latest classroom technology including Sakai, the Collaboration and Learning Environment (CLE). The DPRC provides a request-based resource to assist faculty and develop rich media course content.
In addition, MTS provides licensed software distribution for both proprietary and open source packages, and manages and maintains PC and Mac laboratories on the Kingston campus. These facilities provide access to the Internet, productivity software, and academic applications.