{"id":3428,"date":"2019-11-26T12:59:41","date_gmt":"2019-11-26T17:59:41","guid":{"rendered":"https:\/\/web.uri.edu\/online\/?page_id=3428"},"modified":"2020-05-22T14:40:32","modified_gmt":"2020-05-22T18:40:32","slug":"technical-support-and-library-resources","status":"publish","type":"page","link":"https:\/\/web.uri.edu\/online\/student-resources\/technical-support-and-library-resources\/","title":{"rendered":"technical support and library resources"},"content":{"rendered":"<h2>Questions about technology and support<\/h2>\n<ul>\n<li><b>What technology do I need?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400\">You will need a computer with internet access, webcam, microphone (most of which are built in), word processing software, i.e. Microsoft word (please note that google docs and sheets are free).&nbsp;<\/span><\/li>\n<li><b>What is Brightspace and how do I get started?<br \/>\n<\/b><span style=\"font-size: 20px\">Brightspace is the learning management system at URI. This program is where you will login to access your course documents, participate in message board discussions, and submit your assignments, take tests and view grades.<\/span><\/li>\n<li><b>What is e-Campus?<br \/>\n<\/b><span style=\"font-weight: 400\">e-Campus is URI\u2019s student portal where students can access records, register for courses, check bills and other financial information, look at grades and transcripts, etc. e-Campus is accessible<\/span><a href=\"http:\/\/web.uri.edu\/ecampus\/\"><span style=\"font-weight: 400\"> here<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/li>\n<li><b>How do I reset my password? <\/b><span style=\"font-weight: 400\">&nbsp;<br \/>\n<\/span>If you need to reset your password, you can&nbsp;contact the IT Service Desk at 401-874-4357.&nbsp;<\/li>\n<li><b>What should I do if I am accessing my online course from a foreign country? <\/b><span style=\"font-weight: 400\">&nbsp;<br \/>\n<\/span><span style=\"font-size: 20px\">Follow normal procedures for access; *there are a few select countries who put restrictions on internet access where you will not be able to access e-Campus and other URI websites.<\/span><\/li>\n<li><b>Who do I contact for technical support? <\/b><span style=\"font-weight: 400\">&nbsp;<br \/>\n<\/span><span style=\"font-size: 20px\">If you need technical support, you can contact the IT Service Desk at 401-874-4357.&nbsp;<\/span><\/li>\n<li><b>How can I receive help with adding, dropping, or registering for courses, reviewing my schedule etc?<br \/>\n<\/b>For help with adding, dropping, or registering, you can <a href=\"janet_buchanan@uri.edu\">email&nbsp;<\/a><span style=\"font-weight: 400\">Janet Buchanan or call her at 401-874-2266.&nbsp;<\/span><\/li>\n<li><b>Where can I download software required by my course?&nbsp;<br \/>\n<\/b><span style=\"font-weight: 400\">URI is proud to provide <a href=\"https:\/\/web.uri.edu\/its\/office-365\/\">Office 365<\/a> for all students.&nbsp;<\/span><span style=\"font-weight: 400\">Contact your instructor or refer to the class syllabus for specific course needs. &nbsp;<\/span><\/li>\n<\/ul>\n<h2><b>Questions about library resources<\/b><\/h2>\n<ul>\n<li><b>What types of library resources does URI have?&nbsp;<br \/>\n<\/b><span style=\"font-weight: 400\">All students can log into the URI library with their e-Campus username and Sakai password to access all <a href=\"https:\/\/uri.libguides.com\/az.php\">data bases<\/a><\/span> <span style=\"font-weight: 400\">and <a href=\"https:\/\/uri-primo.hosted.exlibrisgroup.com\/primo-explore\/jsearch?vid=01URI&amp;lang=en_US\">e-journals.&nbsp;<\/a><\/span><\/li>\n<li><b>Who do I contact for difficulty accessing readings or streaming videos from the Library?<\/b><span style=\"font-weight: 400\">&nbsp;<br \/>\nContact the <\/span><a href=\"https:\/\/web.uri.edu\/library\/help\/reference-research-help\/\"><span style=\"font-weight: 400\">URI Library reference desk <\/span><\/a><span style=\"font-weight: 400\">f<\/span><span style=\"font-weight: 400\">or&nbsp;help accessing reading or videos.&nbsp;<\/span><\/li>\n<li><b>How do I access the library system for academic help in my online course?<\/b><span style=\"font-weight: 400\">&nbsp;<br \/>\n<\/span><span style=\"font-weight: 400\">Contact the <\/span><a href=\"https:\/\/web.uri.edu\/library\/help\/reference-research-help\/\"><span style=\"font-weight: 400\">URI Library reference desk <\/span><\/a><span style=\"font-weight: 400\">f<\/span><span style=\"font-weight: 400\">or academic help in your online course. &nbsp;<\/span><\/li>\n<li><b>Where will I find\/get my textbook? Other supporting materials? <\/b><span style=\"font-weight: 400\">&nbsp;<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">You can find most required textbooks by checking the course syllabus or with your course instructor. Textbooks can be ordered through the <a href=\"https:\/\/web.uri.edu\/prov\/about-the-campus\/uri-campus-store\/\">URI Campus Bookstore<\/a>.<\/span><\/li>\n<\/ul>\n<h3>More questions?<\/h3>\n<ul>\n<li><a href=\"https:\/\/web.uri.edu\/online\/faqs-and-student-resources\/academics-and-graduation\/\">academics&nbsp;and graduation<\/a><\/li>\n<li><a href=\"https:\/\/web.uri.edu\/online\/faqs-and-student-resources\/after-accepted\/\">application and registration process<\/a><\/li>\n<li><a href=\"https:\/\/web.uri.edu\/online\/faqs-and-student-resources\/financial-aid\/\">financial aid<\/a><\/li>\n<li><a href=\"https:\/\/web.uri.edu\/online\/faqs-and-student-resources\/complaints\/\">student complaint procedures<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Questions about technology and support What technology do I need? You will need a computer with internet access, webcam, microphone (most of which are built in), word processing software, i.e. Microsoft word (please note that google docs and sheets are free).&nbsp; What is Brightspace and how do I get started? Brightspace is the learning management [&hellip;]<\/p>\n","protected":false},"author":3255,"featured_media":0,"parent":3003,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-3428","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/web.uri.edu\/online\/wp-json\/wp\/v2\/pages\/3428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.uri.edu\/online\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.uri.edu\/online\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/online\/wp-json\/wp\/v2\/users\/3255"}],"replies":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/online\/wp-json\/wp\/v2\/comments?post=3428"}],"version-history":[{"count":5,"href":"https:\/\/web.uri.edu\/online\/wp-json\/wp\/v2\/pages\/3428\/revisions"}],"predecessor-version":[{"id":8310,"href":"https:\/\/web.uri.edu\/online\/wp-json\/wp\/v2\/pages\/3428\/revisions\/8310"}],"up":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/online\/wp-json\/wp\/v2\/pages\/3003"}],"wp:attachment":[{"href":"https:\/\/web.uri.edu\/online\/wp-json\/wp\/v2\/media?parent=3428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}