{"id":8206,"date":"2026-06-15T08:56:00","date_gmt":"2026-06-15T12:56:00","guid":{"rendered":"https:\/\/web.uri.edu\/pharmce\/?p=8206"},"modified":"2026-08-31T18:01:19","modified_gmt":"2026-08-31T22:01:19","slug":"lost-in-translation-improving-medication-safety-for-patients-with-limited-english-proficiency","status":"publish","type":"post","link":"https:\/\/web.uri.edu\/pharmce\/lost-in-translation-improving-medication-safety-for-patients-with-limited-english-proficiency\/","title":{"rendered":"Lost in Translation: Improving Medication Safety for Patients with Limited English Proficiency"},"content":{"rendered":"\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"cl-wrapper cl-hero-wrapper\"><div class=\"cl-hero   cl-has-accessibility-controls\"><div class=\"cl-hero-proper\"><div class=\"overlay\"><div class=\"block\"><h1>Lost in Translation<\/h1><p>Improving Medication Safety for Patients with Limited English Proficiency<\/p><a class=\"cl-button\" href=\"https:\/\/urldefense.com\/v3\/__https:\/\/share.articulate.com\/xCAqEf-dFdaugR6K4l6-W__;!!Jh1S!mDHXIuvYX6Y3MlE8wgFsN-KqyvZCv1q5cyZJo-hWcwIlO71E8dxApBqXB0Y6yG3rsrH3-Se8EadSVJQ$\" title=\"\">Start course<\/a><\/div><\/div><div id=\"69d3209d-336a-8989-81fa-b8cc8913d320\" data-video=\"https:\/\/urldefense.com\/v3\/__https:\/share.articulate.com\/xCAqEf-dFdaugR6K4l6-W__;!!Jh1S!mDHXIuvYX6Y3MlE8wgFsN-KqyvZCv1q5cyZJo-hWcwIlO71E8dxApBqXB0Y6yG3rsrH3-Se8EadSVJQ$\" data-platform=\"youtube\" class=\"poster\" style=\"background-image:url(https:\/\/web.uri.edu\/pharmce\/wp-content\/uploads\/sites\/1382\/cehomestudy1.jpg);\"><\/div><div class=\"cl-accessibility-controls-container\"><div class=\"cl-accessibility-controls\"><div class=\"cl-accessibility-icon\" title=\"Accessibility controls\">Accessibility controls<\/div><div class=\"cl-accessibility-control cl-accessibility-motion-control\"><div class=\"cl-accessibility-control-default\"><div class=\"cl-accessibility-control-button\" title=\"Pause motion\">Pause motion<\/div><div class=\"cl-accessibility-control-label\">Motion: <span class=\"cl-accessibility-syntax\">On<\/span><\/div><\/div><div class=\"cl-accessibility-control-alternate\"><div class=\"cl-accessibility-control-button\" title=\"Play motion\">Play motion<\/div><div class=\"cl-accessibility-control-label\">Motion: <span class=\"cl-accessibility-syntax\">Off<\/span><\/div><\/div><\/div><div class=\"cl-accessibility-control cl-accessibility-contrast-control\"><div class=\"cl-accessibility-control-default\"><div class=\"cl-accessibility-control-button\" title=\"Increase text contrast\">Increase text contrast<\/div><div class=\"cl-accessibility-control-label\">Contrast: <span class=\"cl-accessibility-syntax\">Standard<\/span><\/div><\/div><div class=\"cl-accessibility-control-alternate\"><div class=\"cl-accessibility-control-button\" title=\"Reset text contrast\">Reset text contrast<\/div><div class=\"cl-accessibility-control-label\">Contrast: <span class=\"cl-accessibility-syntax\">High<\/span><\/div><\/div><\/div><div class=\"cl-accessibility-system-setting\"><div class=\"cl-accessibility-toggle\" title=\"Apply my preferences site-wide\"><\/div><div class=\"cl-accessibility-toggle-label\">Apply site-wide<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<h2 class=\"wp-block-heading\">Presented by: Anita Jacobson, PharmD <\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Supported by: The Rhode Island Department of Health, Health Equity Institute<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Home Study <\/h2>\n\n\n<a class=\"cl-button  \" href=\"https:\/\/www.uripharmacycpd.org\/student\" title=\"\">Register &#8211; Free<\/a>\n\n\n<h1 class=\"wp-block-heading\">Overview<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">This program is adapted from the National Standards for Culturally and Linguistically Appropriate Services (CLAS).<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">Effective communication is one of the most critical components of safe and equitable healthcare. In community pharmacy practice, where counseling is often brief and high-volume, even small communication gaps can lead to significant medication errors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Patients with limited English proficiency (LEP) or sensory impairments (vision or hearing) face unique barriers when navigating medication instructions, counseling, and healthcare systems that are primarily designed for English-speaking individuals without disabilities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These barriers are not simply inconveniences; they are well-documented contributors to medication errors, adverse events, and disparities in health outcomes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pharmacists and technicians are among the most accessible healthcare professionals and play a pivotal role in ensuring that every patient, regardless of language or ability, can understand how to safely use their medications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This module will explore:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The scope and impact of language and accessibility barriers<\/li>\n\n\n\n<li>How breakdowns in communication lead to medication errors<\/li>\n\n\n\n<li>Practical, evidence-based strategies to improve safety in community pharmacy practice<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<section class=\"cl-wrapper cl-boxout-wrapper\"><div class=\"cl-boxout  \"><h1>Target Audience<\/h1>\n\n<p class=\"wp-block-paragraph\">Pharmacists and Pharmacy Technicians in all practice settings.<\/p>\n\n<\/div><\/section>\n\n<section class=\"cl-wrapper cl-boxout-wrapper\"><div class=\"cl-boxout  \"><h1>Learning Objectives<\/h1>\n\n<p class=\"wp-block-paragraph\">Upon completion of this educational activity, participants will be able to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pharmacists<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Describe the ethical and professional responsibilities of pharmacists, including those outlined by the American Pharmacists Association, related to ensuring patient understanding of medication therapy<\/li>\n\n\n\n<li>Explain federal requirements, including Title VI (HHS CLAS) National Standards for Culturally and Linguistically Appropriate Services, as they apply to language access in pharmacy practice<\/li>\n\n\n\n<li>Assess risks to medication safety associated with limited English proficiency (LEP) and inadequate translation of prescription information<\/li>\n\n\n\n<li>Apply best practices for counseling patients with LEP, including the use of interpreter services, translated labels, and teach-back methods<\/li>\n\n\n\n<li>Develop workflow and practice strategies to improve language access and reduce disparities in the pharmacy setting<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pharmacy Technicians<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recognize the importance of language access in supporting safe and effective medication use for patients with limited English proficiency (LEP).<\/li>\n\n\n\n<li>Identify legal and workplace requirements related to language assistance, including the role of Title VI of the Civil Rights Act in pharmacy settings<\/li>\n\n\n\n<li>Demonstrate appropriate use of available tools, including translation software and interpreter services, within the technician&#8217;s scope of practice<\/li>\n\n\n\n<li>Assist in identifying patient language needs and facilitating communication with the pharmacist<\/li>\n\n\n\n<li>Incorporate best practices into workflow to support accurate labeling, patient understanding, and team-based care<\/li>\n<\/ul>\n\n<\/div><\/section>\n\n<section class=\"cl-wrapper cl-boxout-wrapper\"><div class=\"cl-boxout  \"><h1>Technology<\/h1>\n\n<p class=\"wp-block-paragraph\">A computer or mobile device with a stable internet connection is required to complete this activity. For best performance, learners should use the most current version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Browsers should be configured to allow cookies, JavaScript, and pop-ups as required by the learning platform. Please review current system requirements for supported browsers and minimum technical specifications.  <a href=\"https:\/\/support.google.com\/chrome\/a\/answer\/7100626?hl=en\">https:\/\/support.google.com\/chrome\/a\/answer\/7100626?hl=en<\/a><\/p>\n\n<\/div><\/section><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"cl-wrapper cl-card-wrapper\"><a class=\"cl-card  \" href=\"https:\/\/www.acpe-accredit.org\/program\/continuing-education-provider-accreditation\/\" title=\"\"><div class=\"cl-card-container media\"><img decoding=\"async\" src=\"https:\/\/web.uri.edu\/pharmce\/wp-content\/uploads\/sites\/1382\/ACPE_logo.jpg\" srcset=\"\" alt=\"\"><\/div><div class=\"cl-card-container text\"><div class=\"cl-card-text\"><h2>Accreditation Statement<\/h2><p>The University of Rhode Island College of Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.<br><br>This application-based program will provide 1.0 Contact Hour (0.1 CEU) for pharmacists and pharmacy technicians.<br><br><strong>Pharmacist UAN: 0060-9999-26-038-H05-P<\/strong><br><strong>Technician UAN: 0060-9999-26-038-H05-T<\/strong><br>Release Date: June 30, 2026<br>Expiration Date: June 30, 2027<\/p><\/div><\/div><div class=\"cl-card-container button\">ACPE<\/div><\/a><\/div><\/div>\n<\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Faculty<\/h1>\n\n\n<div class=\"cl-wrapper cl-card-wrapper\"><a class=\"cl-card  \" href=\"https:\/\/web.uri.edu\/pharmacy\/meet\/anita-jacobson\/\" title=\"\"><div class=\"cl-card-container media\"><img decoding=\"async\" src=\"https:\/\/web.uri.edu\/pharmce\/wp-content\/uploads\/sites\/1382\/anita-jacobson-headshot.jpeg\" srcset=\"\" alt=\"Anita Jacobson, PharmD\"><\/div><div class=\"cl-card-container text\"><div class=\"cl-card-text\"><h2>Anita Jacobson, PharmD<\/h2><p>Clinical Professor and Director of Community Health and Engagement at the University of Rhode Island College of Pharmacy. Dr. Jacobson&#8217;s scholarship focuses on overdose education, community outreach, and opioid antagonist distribution models. She serves as Program Director of the Community First Responder Program and the Northeast Rural Opioid Technical Assistance Center.<\/p><\/div><\/div><div class=\"cl-card-container button\">Bio<\/div><\/a><\/div>\n\n<section class=\"cl-wrapper cl-panel-wrapper\"><div class=\"cl-panel reverse  \"><figure><img decoding=\"async\" src=\"https:\/\/web.uri.edu\/pharmce\/wp-content\/uploads\/sites\/1382\/Logo_of_the_Rhode_Island_Department_of_Health.svg_-2.jpg\" srcset=\"\" alt=\"\"><\/figure><article>\n\n<h1 class=\"wp-block-heading\">Program Support<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">This program is\u00a0being supported\u00a0by the\u202f<strong>Rhode Island Department of Health, Health Equity Institute\u202f<\/strong>and is adapted from the National Standards of Culturally and Linguistically Appropriate Services (CLAS).\u00a0For more information on CLAS, please visit:\u00a0<a href=\"https:\/\/health.ri.gov\/health-equity\/culturally-and-linguistically-appropriate-services-clas-standards\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/health.ri.gov\/health-equity\/culturally-and-linguistically-appropriate-services-clas-standards<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact information:<\/strong><br><a href=\"mailto:RIDOH.CLAS@Health.RI.Gov\" target=\"_blank\" rel=\"noreferrer noopener\">RIDOH.CLAS@Health.RI.Gov<\/a><br>(401) 222-5960\u00a0<br><\/p>\n\n\n<a class=\"cl-button  \" href=\"https:\/\/health.ri.gov\/health-equity\/culturally-and-linguistically-appropriate-services-clas-standards\" title=\"https:\/\/health.ri.gov\/health-equity\/culturally-and-linguistically-appropriate-services-clas-standards\">For More information<\/a>\n<\/article><\/div><\/section>\n\n\n<div style=\"height:53px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Requirements for Credit<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Completion of the online modules, post-test assessment questions, and a program evaluation are required to earn credit. No partial credit is available for this program. Evaluations must be completed at <a href=\"https:\/\/www.uripharmacycpd.org\">www.uripharmacycpd.org<\/a>.<\/p>\n\n\n<section class=\"cl-wrapper cl-boxout-wrapper\"><div class=\"cl-boxout  \"><h1>Evaluation<\/h1>\n\n<p class=\"wp-block-paragraph\">All participants will have the opportunity to review the educational sessions and speakers and to identify future educational needs.<\/p>\n\n<\/div><\/section>\n\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Registration<\/h1>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><section class=\"cl-wrapper cl-boxout-wrapper\"><div class=\"cl-boxout  \"><h1>Register for Free<\/h1>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<\/div><\/section>\n\n<a class=\"cl-button  \" href=\"https:\/\/www.uripharmacycpd.org\/student\" title=\"\">Register<\/a><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li>Login or create an account in URI&#8217;s learning management and CE reporting system using your email address and professional license number. Complete all required account set up fields to ensure accurate CE reporting.<\/li>\n\n\n\n<li>Select &#8220;Available On-Line Activities&#8221; or &#8220;Home Study Programs&#8221; to find the educational activity.<\/li>\n\n\n\n<li>Select Take Post-Test <\/li>\n\n\n\n<li>Registration for this program is free.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:57px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Statement of Disclosure<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">The University of Rhode Island College of Pharmacy requires all planners, faculty, and others in control of educational content to disclose all financial relationships with ineligible companies within the prior 24 months. The University of Rhode Island College of Pharmacy has reviewed these disclosures and determined that no planners, faculty, or others in control of educational content have relevant financial relationships with ineligible companies to disclose.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Anita Jacobson, PharmD<\/p>\n<p> Effective communication is one of the most critical components of safe and equitable healthcare. This module explores language and accessibility barriers in pharmacy practice and provides evidence-based strategies to improve medication safety for patients with limited English proficiency.<br \/><b>This activity is available to access free of charge.<\/b><\/p>\n","protected":false},"author":639,"featured_media":8211,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[10],"tags":[22,78],"class_list":["post-8206","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-homestudy","tag-pharmacy-ce-accredited","tag-pre-release"],"acf":[],"_links":{"self":[{"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/posts\/8206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/users\/639"}],"replies":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/comments?post=8206"}],"version-history":[{"count":4,"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/posts\/8206\/revisions"}],"predecessor-version":[{"id":8419,"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/posts\/8206\/revisions\/8419"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/media\/8211"}],"wp:attachment":[{"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/media?parent=8206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/categories?post=8206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/web.uri.edu\/pharmce\/wp-json\/wp\/v2\/tags?post=8206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}