{"id":993,"date":"2019-09-02T00:40:09","date_gmt":"2019-09-02T04:40:09","guid":{"rendered":"https:\/\/web.uri.edu\/student-affairs-draft\/?page_id=993"},"modified":"2019-09-05T07:57:17","modified_gmt":"2019-09-05T11:57:17","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/web.uri.edu\/student-affairs\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<section class=\"cl-wrapper cl-panel-wrapper\"><div class=\"cl-panel  \"><figure><img decoding=\"async\" src=\"https:\/\/web.uri.edu\/wp-content\/uploads\/sites\/1605\/CustomerService-Statement.jpg\" srcset=\"\" alt=\"\"><\/figure><article><h1>Committee Members<\/h1><p><\/strong>Cynthia Candon<br \/> Amanda Downey (Co-chair)<br \/> Jennifer Luther<br \/> Robert Britto-Oliveira<br \/>Lorrie Olson<br \/> Karen Orabona<br \/>Patricia Parkes (Co-chair)<br \/> Gwendolyn Pugh<br \/> Colin Rich<br \/> Susan Sahagian<\/p>\n<p><strong><a href=\"https:\/\/web.uri.edu\/wp-content\/uploads\/sites\/1605\/SADivisionMeetingPresentation2018.pdf\">Presentation 2018 (.pdf)<\/a><\/strong><\/p>\n<p><strong><a href=\"https:\/\/web.uri.edu\/wp-content\/uploads\/sites\/1605\/CustomerServiceCommitteeCharge.pdf\">Committee Charge (.pdf)<\/a><\/strong><\/p><\/article><\/div><\/section>\n<div><strong>Committee charge:<\/strong><\/div>\n<p style=\"padding-left: 30px\"><strong>a.     Cultural Sensitivity and Awareness<\/strong><br \/>\n<small>Being aware that cultural differences and similarities between people exist without assigning them a value such as better or worse, right or wrong. By being aware of cultural differences and similarities, respect and understanding can be gained leading to appropriate and effective interactions.<\/small><\/p>\n<p style=\"padding-left: 30px\"><strong>b.     Courtesy<\/strong><br \/>\n<small>Showing politeness in one\u2019s attitude and behavior towards others; a behavior marked by respect for others.<\/small><\/p>\n<p style=\"padding-left: 30px\"><strong>c.     Active Listening<br \/>\n<\/strong><small>Requires that the listener fully concentrate, understand, and acknowledge what is being said making a conscious effort to fully engage.<\/small><\/p>\n<p style=\"padding-left: 30px\"><strong>d.     Attentiveness<br \/>\n<\/strong><small>Being fully present through the use of strong listening skills, verbal and non-verbal, while interacting with others; Assuring that your customer feels they are the most important priority of the person serving them.<\/small><\/p>\n<p style=\"padding-left: 30px\"><strong>e.     Patience<br \/>\n<\/strong><small> The ability to remain calm and professional when dealing with a difficult situation, task, or person; the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.<\/small><\/p>\n<p style=\"padding-left: 30px\"><strong>f.      Customer Service Recovery<br \/>\n<\/strong><small> Listening with empathy and genuinely working to return a dissatisfied customer to a position of satisfaction in a timely manner.<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Committee charge: a. Cultural Sensitivity and Awareness Being aware that cultural differences and similarities between people exist without assigning them a value such as better or worse, right or wrong. By being aware of cultural differences and similarities, respect and understanding can be gained leading to appropriate and effective interactions. b. Courtesy Showing politeness in [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-993","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/web.uri.edu\/student-affairs\/wp-json\/wp\/v2\/pages\/993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.uri.edu\/student-affairs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.uri.edu\/student-affairs\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/web.uri.edu\/student-affairs\/wp-json\/wp\/v2\/comments?post=993"}],"version-history":[{"count":6,"href":"https:\/\/web.uri.edu\/student-affairs\/wp-json\/wp\/v2\/pages\/993\/revisions"}],"predecessor-version":[{"id":1502,"href":"https:\/\/web.uri.edu\/student-affairs\/wp-json\/wp\/v2\/pages\/993\/revisions\/1502"}],"wp:attachment":[{"href":"https:\/\/web.uri.edu\/student-affairs\/wp-json\/wp\/v2\/media?parent=993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}