Get Help

Need assistance? Find the right support quickly through our various channels. Or explore the numerous tools and services we offer.

Submit a Ticket

Submit a Ticket

We have a self-service ticket submission system designed to help you quickly address your needs. Please submit your ticket through our Service Portal, which offers a straightforward and efficient way to reach our support team. Use your SSO credentials to sign in, create a ticket, and track its progress.

Submit a Ticket

Get Password Help

Our most common issue is forgotten passwords, and we’re here to help you resolve them quickly. The password reset process will guide you through providing some basic information and will either reset your password immediately or generate a ticket for a callback to assist further.

GET PASSWORD HELP

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Find IT @ URI

You can never have enough IT tools. This is where to find them all. Search or browse, get training or see curated collections.

Services

Our Service catalog has almost every IT system in use at URI. Browse them all in alphabetical order, by category, or group (student, faculty, or staff).

see services

Training

IT Services has a broad array of learning opportunities available. Click here to find the one that meets your needs.

See training

Overview: Need assistance? Find the right support quickly through our various channels.

How to Contact Us:

  • Phone Support: Call us at [phone number].
  • Email Support: Reach out via [email address].
  • Live Chat: Connect with us instantly through our chat service.

Self-Service Resources:

  • FAQs: Browse common questions and solutions.
  • Guides: Access step-by-step guides for common issues.

Quick Links:

  • Account Access Issues
  • Software Help
  • Technical Support

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