PC Support
The ITS Service Desk (Tier 1) and Tier 2 support teams provide comprehensive assistance for desktops, laptops, and mobile devices, ensuring that students, faculty, and staff have access to reliable tools and services. Tier 1 handles initial troubleshooting and common issues, while Tier 2 offers specialized support for more complex problems.
Executive Lead
Robert Viens
Technical Lead
Mark Oliver
moliver@uri.edu
Support Team
ITS Community Services
Tier 2 Support
Services Offered
- Device Support: Assistance with Windows, Mac, desktops, laptops, smartphones, and tablets.
- Software Support: Help with Google Workspace, Office 365, eCampus, Brightspace, and other URI-supported applications.
- Specialized IT Support: Advanced troubleshooting and support for escalated issues managed by Tier 2.
Get Help
For support with your desktop, laptop, or other devices, contact the ITS Service Desk for initial assistance. Tier 2 support is available for escalated or specialized issues.