ServiceNow
ServiceNow is URI’s centralized platform for service management, designed to streamline workflows, manage service requests, and enhance the support experience for faculty, staff, and students. By providing a single point of access for submitting tickets, tracking progress, and accessing knowledge resources, ServiceNow ensures efficient resolution of IT-related issues and requests.
About the Service:
Features
- Service Request Management: Submit and track IT service requests in one easy-to-use platform.
- Knowledge Base: Access self-help articles and guides to troubleshoot common issues.
- Workflow Automation: Streamline IT processes for faster response and resolution times.
- Real-Time Tracking: Stay updated on the status of your tickets and service requests.
- Customizable Dashboards: Tailor your view to track requests, incidents, or key updates.
Access
Log In:
- Visit the ServiceNow Portal using your URI credentials.
Eligibility:
Available to all URI faculty, staff, and students.
access ServiceNowSupport & Training
Resources:
- Training materials and step-by-step guides available within the portal.
- ServiceNow Knowledge Base