Writing Center receptionists provide front desk leadership and quality customer service to all users of the Undergraduate Writing Center and Academic Coaching. They are expected to maintain a positive attitude, professional work ethic, and high level communication skills in all daily interactions.

Essential Duties & Responsibilities:

• Knowledge and confident communication of the Undergraduate Writing Center, Academic Coaching, and other AEC services
• Comfortable communicating on the phone and using voicemail, recording and relaying accurate messages and call transfers
• Skilled in computer usage with a willingness to learn multiple systems including but not limited to: TracCloud, Slack, G-Suite, and more
• Ability to confidently demonstrate processes to others
• Ability to maintain a customer service mentality at all times
• Attention to detail and compliance with office policy
• Responsible for tracking and security of valuable office technology

Other Duties, Responsibilities & Qualifications:

• Communicate clearly with patience and empathy
• Solution-first thinking
• Trustworthiness
• Time management skills
• Reliability
• Excellent interpersonal skills & organizational skills
• Provide general administrative support as needed
• Attend initial and ongoing trainings scheduled throughout semester