Online Education

A Division of the Office for the Advancement of Teaching & Learning

Student Complaint Procedures

Are you a student with a grievance about a URI faculty member, administrator, staff member, or student?

If you have had a problem with or feel you have been dealt with unfairly by a faculty member, administrator, staff member, or student, there are a series of steps you should take.

For example, in the case of a contested grade, you would:

  1. First, speak to the instructor of the course.
  2.  If that is not effective, speak to the department chair.
  3.  If neither of the above resolve the issue, speak to the dean of the college in which the course is offered.

For further information regarding student grievance procedures, please refer to the URI Student Handbook (pp. 87-88).

If you find it difficult to undertake this appeal process, you may want to enlist the services of the
Office of the Ombud.

If you have complaints related to programs offered, such as: 

  • Allegations of state consumer protection violations, including, but not limited to fraud
  • Allegations that state laws or rules addressing the licensure of postsecondary institutions have been violated; and
  • Allegations regarding the quality of education or other accreditation requirement

Please refer to the following Council on Postsecondary Education: Student Complaint Procedure for further details for individuals who wish to submit complaints regarding URI.

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