College of Business

Ballentine Hall, 7 Lippitt Road, Kingston, RI 02881


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Doug Hales

  • Professor of Operations and Supply Chain Management; Associate Dean for Undergraduate Program
  • Area: Supply Chain Management—Specialization: Process Improvement, Seaport Strategies
  • Phone: 401.874.7882
  • Email:
  • Office Location: 331 Ballentine Hall, 7 Lippitt Road, Kingston, RI 02881


Douglas N. Hales is Professor of Operations & Supply Chain Management at the University of Rhode Island. His primary teaching expertise is Global Supply Chain Management and Lean Six Sigma. His research interests include Global Port Competitiveness and Applied Process Improvement. He has won numerous awards in both areas including the Beta Gamma Sigma Professor of the Year Award, the Best Graduate and Undergraduate Teacher Awards, and the Researcher of the Year Award, among others. Since 2004, he has 26 referred publications and 40 conference international papers and presentations in seven countrie


Ph.D., Clemson University, Clemson, South Carolina, 2005

M.B.A., Kennesaw State University, 1999

B.S. Operations, Brenau University, 1992

A.B.A. Accounting, Reinhardt College, 1983


Selected Recent Publications

“Creating High Reliability Organizations Using Mindfulness” (2016) in Journal of Business Research.

“The Balanced Theory of Port Competitiveness” (2016) in Transportation Journal.

“An Empirical Test of the Balanced Theory of Port Competitiveness” (2016) in the International Journal.

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