The Control Center provides a single focal point for day-to-day facilities issues. This includes customer inquiries regarding service calls, work orders and information relating to all utility systems.

Work Requests

To request work from any Facilities Operations department, use the form above, or call the Control Center at 401.874.4060. You can also email the Control Center at mcc@etal.uri.edu. 

Information needed to process a work order:

• Specific location of request (campus, building, room number (if applicable), or other specific location markers)
• Description of request- please provide as much detail as possible
• Your contact information (name, email, and phone number)
• Best point of contact and their contact information, if that isn’t you as the requester

Information can also be faxed to the Control Center at 874-7166.

During off hours (weekdays after 9:00 pm, weekends and holidays), please contact the URI Police Department at 401.874.2121. The Police will contact the appropriate Facilities Operations staff to respond to the emergency.

Non-emergency work or a request for an estimate for work should be submitted on the Work Order Request Form. This form is received by the Control Center who then will triage the request and submit the work order into our work order system. 

For any utility outage request (electrical, steam, water, etc.), please contact the Utilities Engineer.

Department Contacts

Main E-mail
mcc@etal.uri.edu

Heidi Cooper
Manager, Computerized Maintenance Management System
401.874.2130
heidi.cooper@uri.edu

Jill Coon
Higher Education Administrative Assistant, II
401.874.4060
jillcoon@uri.edu

Ann Marie Runge
Higher Education Administrative Assistant, II
401.874.2480
amrunge@uri.edu

Sarah Simeone
Higher Education Administrative Assistant, II
401.874.9425
sarah.simeone@uri.edu