Facilities Operations

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Facilities Operations, Sherman Building, 60 Tootell Road, Kingston, RI 02881

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Control Center

The Control Center provides a single focal point for day-to-day facilities issues. This includes customer inquiries regarding service calls, work orders and information relating to all utility systems.

For More information on the Facilities Operations Department and the Control Center please check out this PowerPoint.

Work Requests

To request work from any Facilities Operations department, call the Control Center at 401.874.4060 or 401.874.2480 during standard work hours and be prepared to offer:

  • Information relating to the problem/need as much detail as possible.
  • The exact location including building and room number or exterior point of reference.
  • The name and extension of a point-of-contact to aid in our response effort.

If you prefer to email a work request, do so by addressing it to mcc@etal.uri.edu. Please document your problem in detail with the exact location as described above, and don’t forget to include your phone number.

Information can be faxed to the Control Center at 874-7166.

During off hours (weekdays after 9:00 pm, weekends and holidays), please contact the Police Department at 401.874.2121. The Police will contact the appropriate Facilities Operations staff to respond to the emergency.

Non-emergency work or a request for an estimate for work should be submitted on the  “URI Shop Work Order” request form. These forms can be obtained from University Stores at 4-5910, or you can print one out here. Please be sure to fill in ALL the information requested to help us serve you better. After completion, send the form to Facilities Operations in the Sherman Building 60 Tootell Road and we will route your request as appropriate.

For any utility outage request (electrical, steam or water), please contact the Utilities Engineer.

News, Notes and Links

Buildings managers can call the Facilities Operations Control Center to request a current open work order report.


Facility Maintenance Software (CMMS)

  • Click here to view/download the IBM Tririga Request Central User Guide.

Department Contacts

Main E-mail

Heidi Cooper
Manager, Computerized Maintenance Management System

Jill Coon
Higher Education Administrative Assistant, II

Ann Marie Runge
Higher Education Administrative Assistant, II

Sarah Simeone
Higher Education Administrative Assistant, II

Facility news

Get.Facilities, our new computerized maintenance management system for work orders.

Environmental Impact overview of the positive environmental effect we are having on the campus (PowerPoint).


There are many services we provide. View our available services Available Services

Find any building on campus using the Interactive Campus Map.

Do you have a work request? Visit the Facilities Operations Control Center to submit a request for any Facilities Services department. Or, simply call 4-4060.

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