While we hope that your time at URI is free of problems, we want to help resolve any issues you may experience as quickly and easily as possible.

Your first step is to talk with your student contact support representative. They can help resolve many problems or direct you to the appropriate person.

All academic issues, including grades, should first be discussed with your instructor, and following that, the Program Director or department chair if needed.  

The following University procedures are available to all URI Online students: 

• Grades and Grade Appeals
• Graduate Scholastic Standing
• Bias, Discrimination, and Harassment
• Complaints Against Other Students
• Undergraduate Academic Requirements

URI is a member of the State Authorization Reciprocity Agreement (SARA). As such, there is a complaint procedure available to you through the state of RI for the following types of complaints.

• Allegations of state consumer protection violations, including, but not limited to fraud and false advertising;  
• Allegations that state laws or rules addressing the licensure of postsecondary institutions have been violated; 
• Allegations regarding the quality of education or other accreditation requirements. 

Please note that grade complaints may not be appealed outside of the institution.